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Luncheon Program
Date: November 13, 2007 Topic: TBA Speaker: Traci Mercer, Director of Hotel Market Management, Western Region - Expedia.com Location: Sofitel Hotel Holiday Celebration Date: December 3, 2007 Topic: Joint Holiday Party with HFTP & TTMA Speaker: N/A Location: Fogo De Chao Brazilian Steakhouse Tuesday - November 13, 2007 Leverage OTA's & Make BIG ProfitLuncheon ProgramDuring this program presented by Expedia.com, you will learn how to improve your online footprint by working more effectively with Online Travel Agencies (OTA's). If increasing RevPAR at your property is important to you, this program is a must-attend event. Topics to be covered include forecast and trends for Lodging, Air, and Consumer Segments, what you can do to get MORE business for your property, Merchant Model 101 - your Expedia Special Rate (ESR) wholesale vs. Global Distribution System (GDS) retail listings, and more. ![]()
Cara Federici
Hotel Oceana Santa Monica Rafik Ghazarian Intercontinental Los Angeles Heather Yoo Sheraton Los Angeles Downtown Gina Newman Millennium Biltmore Katrina Butts How did you hear about HSMAI? Why did you join HSMAI? Job duties: Other organization I'm involved in: Hobbies and/or Special Interests Tell us about your immediate family: Other comments: ![]()
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FEATURED ARTICLE
A Hotelier's
Guide to Budget Planning in '08 | By Max Starkov and Jason PriceHoteliers are in the height of the budget planning season for 2008. Understandably, there is a great level of anxiety in the industry. Are you allocating the right budget for hotel marketing? What are your peers doing with their budgets? What are the best practices for 2008? Web 2.0, social media, consumer generated media—what should I do about these new media formats? What are the latest trends in Internet marketing and how should I account for them in the new budget? For a second year in a row, Hospitality eBusiness Strategies takes a closer look at some important aspects of Internet marketing in hospitality and what marketing activities and line items should comprise the 2008 Internet marketing budget. View Article | Print Article | Send to a Friend ECONOMIC INSIGHTS 19 October 2007 | After two consecutive years of double-digit profit gains in 2004 and 2005, U.S. hotel managers expected they would be able to achieve yet another year of extraordinary growth on the bottom-line. When preparing their budgets for 2006, the 400 hotel managers in our sample estimated that a 9.2 percent gain in total revenue would translate into a 21.3 percent surge in profitability. View Article | Print Article | Send to a Friend 25 October 2007 | Smith Travel Research (STR) is the recognized leader in providing accurate, actionable information and analysis to the lodging industry. Since 1985, the company has served the industry operating on the key principals of integrity, confidentiality and customer service. STR provides timely information and analysis to all major North American hotel chains and a growing number of chains in Europe and Asia. View Article | Print Article | Send to a Friend 25 October 2007 | Smith Travel Research (STR) announced third quarter and September year-to-date 2007 results for the U.S. lodging industry today. View Article | Print Article | Send to a Friend 17 October 2007 | Washington, D.C. | Senior executives from 18 of North America’s largest hotel chains joined staff from the American Hotel and Lodging Association (AH&LA) for a two-day series of meetings with officials from the Bush Administration and key members of the United States Senate. View Article | Print Article | Send to a Friend 9 October 2007 | Portsmouth, N.H. | Lodging Econometrics (LE), the Global Authority for Hotel Real Estate, reported to the Lodging Industry that there are a total of 1,555 Hotels with 366,679 rooms in the Construction Pipeline for the 24 countries in the Asia-Pacific region. LE President, Patrick Ford, said, “Hotel Development is at a hectic pace— the Pipeline for the region has reached new record highs. View Article | Print Article | Send to a Friend 17 October 2007 | Lodging Econometrics (LE), the Global Authority for Hotel Real Estate, reported to the Lodging Industry that there are a total of 814 hotels having 139,133 rooms in the Construction Pipeline throughout Europe. LE President Patrick Ford said, “Hotel Construction is at a robust pace. Half the Pipeline, 407 projects / 72,205 rooms, are already Under Construction. View Article | Print Article | Send to a Friend 18 October 2007 | Consumer behavior as a route to effective marketing was a central focus of the largest gathering ever of an influential trade organization. View Article | Send to a Friend 18 October 2007 | Smith Travel Research (STR) is the recognized leader in providing accurate, actionable information and analysis to the lodging industry. Since 1985, the company has served the industry operating on the key principals of integrity, confidentiality and customer service. STR provides timely information and analysis to all major North American hotel chains and a growing number of chains in Europe and Asia. View Article | Send to a Friend 17 October 2007 | The AIF annual benchmark study by PricewaterhouseCoopers (PwC) of the financial performance of the timeshare industry released today by the ARDA International Foundation (AIF) underscores the ongoing, robust financial performance of the multibillion dollar vacation ownership industry. View Article | Print Article | Send to a Friend 5 October 2007 | WASHINGTON, DC | More than half of all U.S. adults say they would be more likely to select an airline, rental car or hotel that uses more environmentally friendly products and processes, according to the results of the latest travelhorizons™ survey by the Travel Industry Association (TIA) and Ypartnership. View Article | Print Article | Send to a Friend HOTEL HIGHLIGHTS & OPENINGS 10 October 2007 | In the tradition of the Golden Globes and the Academy Awards, the International Restaurant and Hotel Awards™ is the world’s most prestigious awards ceremony recognizing the best value, moderate, and luxury travel establishments that go above and beyond industry standards. View Article | Print Article | Send to a Friend 19 October 2007 | Capsule hotels, pod hotels, overnight caskets: Whatever you call them, modular hotels, long embraced by Japanese businessmen, have evolved into a hip and affordable travel option that has gained traction in parts of Europe and the U.S. The westernized pod-hotel concept offers more space than its Japanese counterpart—think cruise ship cabin, not sleeping coffin. View Article | Send to a Friend 19 October 2007 | Hampton Hotels is turning up its nose at the current lodging rage for signature scents wafting in the air. The company, which includes Hampton Inns and Hampton Inn & Suites, has announced a chain-wide “Non-Scents” program, based on research that guests want their rooms to smell fresh and clean rather than retain the odor of cleaning products, perfume or (horrors) cigarette smoke. View Article | Send to a Friend 18 October 2007 | Why do stars flock to one hotel and shun another? Because some cater better to their peculiar needs. Stars, after all, suffer wear and tear. A film personality on a press tour may spend weeks traveling across continents to promote a new film, chatting with journalists, attending premieres, making television appearances—without a minute's break in between. Tokyo one day, Hong Kong the next. Exhaustion and jet-lag take their toll. View Article | Send to a Friend 18 October 2007 | Loews Hotels will roll out a number of new initiatives in the first quarter of 2008, according to Nancy Mendelson, senior vice president of marketing. The changes will represent the fruition of a branding transformation first put in motion two years ago when Loews Hotels Chairman and CEO Jonathan Tisch decided to shift the 18-property group from being an asset management company to a brand. View Article | Send to a Friend 17 October 2007 | Silver Spring, Md. | Choice Hotels International (NYSE:CHH) continues to grow with the announcement of 36 newly-opened franchised properties during the month of September, including the second Cambria Suites hotel. The openings include hotels in 15 states and 3 countries that add more than 2,500 rooms to the company’s existing 445,000-plus rooms. Select properties that opened in September include: View Article | Print Article | Send to a Friend 9 October 2007 | InterContinental Hotels Group PLC (IHG) [Lon: IHG; NYSE: IHG (ADRs)] today announces Tom Seddon as chief marketing officer, effective November 1. Seddon, 39, will join IHG's Executive Committee, reporting directly to chief executive Andrew Cosslett. He replaces Peter Gowers who was recently appointed chief executive of IHG's Asia Pacific region. View Article | Print Article | Send to a Friend BUSINESS/MEETINGS 8 October 2007 | Meeting space is a key feature of most upscale and luxury hotels, and as interest in remote-conferencing piques among business travelers, a space’s technology can be as crucial as its square footage. View Article | Print Article | Send to a Friend 9 October 2007 | Buyers negotiating for 2008 hotel rates are finding a heavy cost to last-room availability in key markets, hoteliers are receiving more queries as to their environmental policies and both are seeing the process from request for proposals to agreement elongate and increase in complexity. View Article | Send to a Friend 15 October 2007 | Despite industry analyst forecasts of further rate and occupancy increases and difficult meeting negotiations ahead, meeting buyers still can find discounts, add-ins and favorable contractual clauses by being flexible in meeting time and location in this continuing seller's market. View Article | Send to a Friend 15 October 2007 | DALLAS, TX/LONDON | Meeting Professionals International (MPI) involvement in EIBTM grows stronger and the association is involved in a number of initiatives at this year’s event in Barcelona. The latest information on the European Meetings and Events Conference taking place in London in April 2008 plus the opening of offices in Singapore as well as planned future expansion will be their headline news. View Article | Print Article | Send to a Friend 9 October 2007 | DALLAS | More than 600 international meeting and event professionals are expected to attend The European Meetings and Events Conference, co-created by Meeting Professionals International (MPI), April 18-20, 2008. The event, formerly known as the Professional Education Conference-Europe, is the first international meetings and events industry educational conference hosted in London. View Article | Print Article | Send to a Friend INTERNATIONAL 17 October 2007 | HVS has been in the forefront of providing strategic advisory for virtually every major industry participant for the past 11 years. Having reviewed the market performance for over a decade, it has been particularly interesting to observe and draw statistical co-relation on benchmark performances, market segments and demographic customer profiles for the industry over the long-term horizon. View Article | Print Article | Send to a Friend 17 October 2007 | Asia is the world’s most inhabited region, with a population of more than 3.5 billion. During 2006, they were joined by 167m international arrivals, making the region the second most favoured destination after Europe. According to the World Tourism Organisation (UNWTO) arrivals were up by a further 9.7% in the first quarter of 2007, compared to a 7.8% rise in the whole of 2006, showing acceleration in demand. View Article | Print Article | Send to a Friend 9 October 2007 | London, Increasing visitor numbers, a growing economy and rising average room rates are fuelling investor interest in Russian hotels. Moscow is the most expensive European city in which to stay with average room rates at $352 per night; a 20% increase on last year’s figure. View Article | Print Article | Send to a Friend 3 October 2007 | Paris led the field in both rate and revpar during August, but London was not far behind. Revenue per available room in the French capital rose by 15.7 per cent to Eu163.53, driven largely by the highest average rate in the survey at Eu210.29, up 6.6 per cent. Moscow and Vienna show impressive rate growth. View Article | Print Article | Send to a Friend 28 September 2007 | The UK hotel sector is continuing its stellar performance of recent years but may be approaching uncertain times, according to the latest PricewaterhouseCoopers LLP Hospitality Directions Europe - UK Hotel Forecast. View Article | Print Article | Send to a Friend 18 October 2007 | of management agreements for a total of five properties in Egypt, Morocco and Syria. 'These are landmark projects to be involved in, all of them being situated in the top tourist and business destinations in the Middle East and Africa. We have joined together with an esteemed company to establish this partnership. I am delighted to working with Nesco to create luxury properties and embrace the creative process facing us. View Article | Print Article | Send to a Friend FEATURED DOWNLOAD Weekly U.S. Lodging
Performance 10/07/07 - 10/13/07 | Smith Travel ResearchSmith Travel Research (STR) is the recognized leader in providing accurate, actionable information and analysis to the lodging industry. Since 1985, the company has served the industry operating on the key principals of integrity, confidentiality and customer service. STR provides timely information and analysis to all major North American hotel chains and a growing number of chains in Europe and Asia. Individual hotels, management companies, appraisers, consultants, lenders and other lodging industry analysts also rely on STR data for the accuracy they require.
TRAVEL INTERNET MARKETING FOCUS 11 October 2007 | Online Spending Growth Masks A 9% Decline In US Leisure Bookers. The number of US leisure travel Bookers — online travelers who use the Internet to both research and buy travel — fell 9% from 2005 to 2007. View Article | Send to a Friend 16 October 2007 | CHICAGO | Hyatt Place today announced the hotel industry’s first customized webpage populated with location-specific content using iGoogle1. This marks the first time a hotel brand is providing guests with the ability to immediately view relevant, local online content to assist them during their stay. View Article | Print Article | Send to a Friend 16 October 2007 | Silver Spring, Md. | Worldwide lodging franchisor Choice Hotels International, Inc. (NYSE: CHH) announced today that it has completed the full deployment of its proprietary Web-based hotel property management system, choiceADVANTAGE, to all Econo Lodge and Rodeway Inn brand hotels. View Article | Print Article | Send to a Friend 18 October 2007 | Parsippany, NJ | Lodging Interactive, a leading provider of interactive marketing services to the hospitality industry, today announced the roll out of comprehensive Search Engine and Social Media integrated marketing services to help hotels drive online awareness and bookings. View Article | Print Article | Send to a Friend 15 October 2007 | The International Air Transport Association today announced a global standard that enables airline members to offer consistent mobile phone checkin and boarding pass options. A handful of carriers already have deployed such checkin procedures, but IATA said various standards that apply in different regions have precluded a global solution. "Passengers want the convenience of self-service options in a paperless environment. View Article | Send to a Friend 9 October 2007 | It only takes a minute to establish if one is holding that magical key or just toying with a rusty screwdriver. Today, in order to have a commanding presence with universal access on e-commerce, domain names must act like very special golden keys as without it, the entire exercise of Internet-centric commerce becomes almost useless. View Article | Print Article | Send to a Friend 4 October 2007 | With the advent of Web 2.0, travel companies are realizing they must incorporate rich media and other tools in order to enrich the customer experience. View Article | Send to a Friend REVENUE MANAGEMENT FOCUS 26 September 2007 | IDeaS, the leading provider of hospitality revenue optimization solutions and services, has developed the first comprehensive hospitality demand report for the inaugural Singapore Formula One Grand Prix, to be held on September 28, 2008. View Article | Print Article | Send to a Friend 10 October 2007 | HOUSTON | PROS, a world leader in pricing and revenue optimization science and software for manufacturing, distribution, services, hotel/cruise, and airlines, announces the release of Dr. E. Andrew Boyd’s latest work on Pricing Science and Management. Chief Scientist Dr. View Article | Print Article | Send to a Friend 9 October 2007 | Toronto, ON | Online Revealed Canada, Canada’s authority for Internet marketing education has entered into a strategic partnership with Yahoo! View Article | Print Article | Send to a Friend 5 October 2007 | In traditional print advertising or similar ad vehicles, companies pay for the number of people who are supposed to see the ad, or at least that is what is supposed to happen. With search engine marketing, companies participating in PPC (Pay per Click) programs actually pay the search engines each time people click on their ads. View Article | Print Article | Send to a Friend 3 October 2007 | SCOTTSDALE, Ariz. | JDA® Software Group, Inc. (NASDAQ: JDAS), the leading provider of hospitality enterprise pricing and revenue management solutions, today announced it has expanded its partnership with The Rainmaker Group, the world leader in automated revenue management software and services to the gaming hospitality industry. View Article | Print Article | Send to a Friend RESORT MARKETING FOCUS 16 October 2007 | MIAMI — Why are thousands of millionaires queueing up for the right to plunk down as much as $459,000, plus annual dues of up to $35,000, just for a few weeks of access to vacation homes? View Article | Send to a Friend 26 September 2007 | On behalf of the staff and Board of The International Ecotourism Society (TIES), I am pleased to present the Oslo Statement on Ecotourism. View Article | Print Article | Send to a Friend 26 September 2007 | WASHINGTON, DC | TIA’s annual strategic forecasting conference for the U.S. travel industry, the Marketing Outlook Forum, will feature enhanced programming this year, including early results of a major new study on the Chinese travel market, major presentations by high-level speakers plus an additional half-day of free professional development seminars. The conference will take place October 22 – 25 in Charlotte, NC. View Article | Print Article | Send to a Friend HOTEL DIRECTOR OF SALES & MARKETING 17 October 2007 | Now that the travel industry is beginning to tackle social issues from poverty to health care, the hotel you choose can make the difference betweena child going hungry or being fed, a wildlife habitat being protected or destroyed, a woman giving birth to a healthy child or one infected with HIV. View Article | Send to a Friend 12 October 2007 | Q: I’m having a problem with a hotel honoring a room price. I tried to book three nights at the Hilton Imperial Dubrovnik in Croatia, but for some reason the site wouldn’t accept my dates. So I phoned Hilton’s toll-free number, and was offered a rate of 181 euros a night. They never asked me how many people were staying in the room. View Article | Send to a Friend 11 October 2007 | Just when I think I've heard the craziest hotel amenity, I get word of something that tops it. Now comes "turn up" service. As in: Turn up guests' energy or libido or intellectual focus with a shot of vodka mixed with a choice of elixir. View Article | Send to a Friend 9 October 2007 | Droopy-lidded natives proclaim that New York is the city that never sleeps. So there would seem to be little demand for a special position of sleep concierge, a hotel version of Mr. Sandman. Go to City Room » But then there are the out-of-towners, the jet-lagged business executives and the bright-lights-big-city vacationers for whom New York is a robber of rest. View Article | Send to a Friend SALES & MARKETING FACULTY 17 October 2007 | A hotel executive team makes its best decisions when it addresses the concerns of all the team members - call it the conflict of ideas. But an open clash of ideas can also create bruised feelings and strained relationships, which damage implementation and the decision process. To prevent that damage, hotel executives need to promote trust among their top managers, according to a new study from Cornell's Center for Hospitality Research. View Article | Print Article | Send to a Friend 15 October 2007 | Orlando, FL | Travel Threats () announced today a partnership initiative with schools, colleges and universities to increase travel security and situational awareness for students traveling internationally. Travel Threats Student International Travel Safety (SITS) Program lessens the likelihood of student travelers falling victim to an untoward incident while traveling overseas. View Article | Print Article | Send to a Friend 9 October 2007 | LAS VEGAS and LOS ANGELES | The University of Nevada Las Vegas (UNLV) and Jeffer, Mangels, Butler & Marmaro LLP (JMBM) today announced co-sponsorship of the only hotel summit designed to provide senior executives with a comprehensive program that examines both the compelling economic benefits and some of the daunting practical challenges of a specific topic confronting the hospitality industry. View Article | Print Article | Send to a Friend 5 October 2007 | Ithaca, NY | Bob Alter, chairman, Sunstone Hotel Investors, will be the next featured speaker in the “Conversations with Entrepreneurs” series presented by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell School of Hotel Administration. View Article | Print Article | Send to a Friend COLUMNS 17 October 2007 | In this article we explore some of the issues that arise when hotel owners and operators decide to change the hotel brand. In fact, we believe many of the issues are similar in each of the following circumstances. View Article | Print Article | Send to a Friend 16 October 2007 | In the world of livestock, it’s been said that “a brand is a cow’s only return address”… sort of a short story about trust, relationships, and options. In the world of shared resort real estate, and the increasingly popular fractional ownership option, a brand is not only your home address but just may be what gets you to the customer’s address. That’s where the branding story begins. View Article | Print Article | Send to a Friend 8 October 2007 | What other industry is so directly involved with serving its customers in many significant areas to their well being? Food, drink, and sleep are three of the most important needs of an individual. But just meeting these needs does not ensure a successful operation or ensures client loyalty. Nor does it ensure that the customer's needs were met with good service in a hospitable manner. View Article | Print Article | Send to a Friend 8 October 2007 | We have called them everything, from Gen X’ers, to Generation Y to the Me. Where many of us now in Senior positions were the product of Walkmans and Beepers, what has been technically spawned is remarkable, and our future leaders, General Managers and Key Middle Management are connected, as never before. View Article | Print Article | Send to a Friend THE LATEST ENTRIES FROM TOP HOSPITALITY INDUSTRY BLOGS That's a common practice in Europe. I heard from Hotsheet reader James Whitesell from Florida who tells this cautionary tale: "My wife and I were in Utah and checked into a m... Monday, October 29 - Posted on USA Today Hotel Hotsheet | Kitty Bean Yancey Atelier Sul Mare is one of those rather unique hotels where each room is different. This hotel is even call Hotel Museum "Museo Albergo". Each room has been decorated to refl... Monday, October 29 - Posted on Hotel Blogs 2.0 | Guillaume Thevenot Once in a while, an air hostess - who will remain anonymous - will act like my Hotel Fairy who will share with you on video the hotels she experience across the world. No wor... Monday, October 29 - Posted on Hotel Blogs 2.0 | Guillaume Thevenot What to do if your business trip devolves into a worst-case scenario. By Lindsay Blakely, Business 2.0 Magazine October 18 2007: 1:04 PM EDT You need to get to that meeting... Sunday, October 28 - Posted on Revenue Management Forum Local Vancouver F&B job search site RaisinJobs.com has launched a terrific Halloween costume contest. The prizes are huge: dinners at restaurants around Vancouver and two ... Sunday, October 28 - Posted on Vacant Ready | Chris Clarke All Blogs ECONNECT RSS FEEDS Stay on top of what's
happening in your city and the industry. As an HSMAI member, you can now customize
your eConnect news and information to include daily news from your choice of
more than 40 city Business Journals. The HSMAI Foundation's eConnect research
and resource site now gives you the choice of adding news feeds (via Real Simple
Syndication, or RSS) that are updated throughout the day from Business Journals
as well as the top hospitality industry and consumer publications. Just click
here, log in to eConnect if you aren't already, and choose from the list of
available feeds. Click here to learn more...4 October 2007 | MCLEAN, VA | Turning out for two extraordinary seminars on View Article | Print Article | Send to a Friend 1 October 2007 | MCLEAN, VA | The Hospitality Sales & Marketing Association International (HSMAI) University will present a series of educational seminars in October highlighting key topics such as View Article | Print Article | Send to a Friend 18 October 2007 | MCLEAN, VA | Recognized for being a “mentor, volunteer and leader,” the Hospitality Sales & Marketing Association International’s (HSMAI) associate executive director Ilsa Whittemore will receive the 2007 Women Who Advance Excellence in Associations award. View Article | Print Article | Send to a Friend FEATURED EVENTS ![]() 3 December 2007 HSMAI’s
Travel Internet Marketing Strategy Conference is a conference designed to
bring leading industry experts together to discuss the hottest issues and
trends in Internet marketing. HSMAI's Internet Marketing Strategy
Conference will take place in conjunction with the annual HEDNA
Conference. Phoenix, AZ ![]() 13 - 14 December 2007 Sales
and marketing professionals in the Caribbean will take away a wealth of
information and resources pertaining to the hottest topics, issues and
trends that are invaluable for growing their business when the first
Caribbean Hotel Sales and Marketing Strategy Conference convenes in San
Juan, Puerto Rico, Dec. 13-14, 2007. Puerto Rico ![]() 28 January 2008 In its
51st year, the Adrian Awards continues to capture and showcase industry
achievers and ROI-producing materials from hotels, airlines, attractions,
car rental companies, casinos, convention centers, cruise lines,
destinations, restaurants, and spas, as well as time share and extended
stay properties and industry suppliers. New York, NY ![]() 9 - 10 April 2008 HSMAI's
Affordable Meetings is a FREE, two day exposition and conference program
which takes place annually in three locations across the country, offering
an ideal business and networking forum for meeting planners and
hospitality sales executives. Chicago, IL 16 - 18 April 2008 The
resort industry will gather for their annual forum to discuss and explore
issues unique to resort marketing and operations when the 8 th annual
Resort Conference takes place at the Hotel del Coronado in San Diego from
April 16-18, 2008. The event is sponsored by the Hospitality Sales &
Marketing Association International (HSMAI) and The University of Denver's
School of Hotel, Restaurant & Tourism Management. San Diego, CA FEATURED HSMAI UNIVERSITY PROGRAMS HSMAI University programs for 2007 are aligned with HSMAI's
Special Interest Groups to offer specialized content to support business
needs in revenue management, Internet marketing, hotel director of sales
& marketing and resort marketing. Every aspect of the content and
support material included in the HSMAI University program has been
specifically designed and developed for those involved in sales and
marketing, including an inventory of subject matter appropriate to
individuals with responsibilities ranging from entry-level to
advanced.HSMAI-U offers workshops and seminars in various cities, and "Webinars" incorporating 60-minute presentations conducted "live" via the web with audio conference linkage. Upcoming 2007 Webinars
HSMAI University Webinars are recorded and archived. To learn more and purchase archive copies, please click here.
But how do you get good testimonials, especially if your business is new?
Windows
Live Hotmail (like MSN
Hotmail) is great, and Outlook is great, too.
To set up a free Windows Live Hotmail account in Outlook:
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