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Luncheon Program
Date: October 17, 2007 Topic: Success Strategies For Hospitality Sales & Marketing Professionals Speaker: Fran Brasseux - Executive Vice President, HSMAI Location: Millennium Biltmore Hotel, Los Angeles Luncheon Program Date: November 13, 2007 Topic: TBA Speaker: Traci Mercer, Director of Hotel Market Management, Western Region - Expedia.com Location: Sofitel Hotel 
Wednesday - October 17, 2007 
Success Strategies For Hospitality Sales & Marketing ProfessionalsLuncheon ProgramJoin us for an enlightening presentation that will reveal must-have skills, tools and technology the future Hotel Director of Sales & Marketing will need to compete in this decade and beyond. Details discussed at this program were taken from a recent series of senior level hospitality focus groups. For more than 11 years, Brasseux worked for Forte Hotel Group, London, England, a $5.8 billion hotel group with over 800 hotels. Starting as the national director of incentive sales in 1991, she was promoted to vice president, central region in 1993, to vice president of the eastern region, in 1995, and to senior vice president of sales & marketing, the Americas in 1996. As senior vice president, Brasseux was responsible for the sales and marketing management of the Americas, including all hotel and regional sales, marketing programs, reservations and public relations...
Marisa DiDomenico
Pasadena CVB Heather Chadwick Ritz Carlton Marina del Rey  Patty Davis How did you hear about HSMAI? Why did you join HSMAI? Job duties: Hobbies and/or Special Interests Tell us about your immediate family: Other comments: 
FEATURED ARTICLE
 New
HSMAI Report Predicts Dramatic Changes In Marketing Discipline As Result
Of Consumers' Use Of Social MediaMCLEAN, VA | “There is a tsunami coming that few fully anticipate and it will dramatically change the marketing landscape in all industries, not just travel,” according to Cindy Estis Green, author of a report on Social Media and managing partner of The Estis Group. Working together to focus on emerging topics of importance to travel marketers, the Hospitality Sales & Marketing Association International (HSMAI), under the auspices of the HSMAI Foundation, and the Travel Industry Association (TIA) have partnered to produce a comprehensive educational report titled: The Travel Marketer’s Guide to Social Media and Social Networking. Click Here for Special Pre-Publication Ordering Information and Bulk Savings View Article | Print Article | Send to a Friend   TIA 2007 Marketing Outlook Forum | October 22-25 | Charlotte NC HSMAI Members Extended Special Offer To Attend TIA's Marketing Outlook Forum ECONOMIC INSIGHTS  Brand
Is Now The Key To Success In The Competitive Hotel Market | Deloitte
Reports17 September 2007 | PRAGUE | In the increasingly competitive hotel industry, recent trends indicate that brand is fast becoming the most important ingredient for success, according to Hospitality 2010, Deloitte’s latest research in the future of the tourism industry. This should lead to improved experiences for hotel customers, both business and tourist. View Article | Print Article | Send to a Friend Weekly
U.S. Lodging Performance 09/02/07 - 09/08/07 | Smith Travel
Research13 September 2007 | Smith Travel Research (STR) is the recognized leader in providing accurate, actionable information and analysis to the lodging industry. Since 1985, the company has served the industry operating on the key principals of integrity, confidentiality and customer service. STR provides timely information and analysis to all major North American hotel chains and a growing number of chains in Europe and Asia. View Article | Print Article | Send to a Friend Tourism
Growth Ignores Stock Market Crisis | UNWTO Reports12 September 2007 | The members of the International Panel of Experts that help the World Tourism Organization to publish its Barometer of trends share the opinion that the recent stock market crisis, caused by the difficulties of the most risky segment of the US housing market, has not at this stage had an appreciable effect on world tourism demand. View Article | Print Article | Send to a Friend CLIA
Study Results Detail Cruise Industry’s $35.7 Billion Contribution To U.s.
Economy4 September 2007 | The North American cruise industry last year generated $35.7 billion in gross U.S. economic output and supported 348,000 American jobs paying $14.7 billion in wages, according to a new report prepared for Cruise Lines International Association (CLIA). View Article | Print Article | Send to a Friend  HOTEL HIGHLIGHTS & OPENINGS Loews
Hotels to Open First Property in Atlanta in 201014 September 2007 | NEW YORK, Today, Loews Hotels announced it will open its first property in Atlanta. The centerpiece of 12th & Midtown, a luxury mixed-use development spanning four city blocks in Midtown Atlanta, Loews Atlanta Hotel will feature 414 guest rooms, fitness center and spa services, signature restaurant, lobby bar and more than 24,000 square feet of meeting space. The hotel is slated to open in April, 2010. View Article | Print Article | Send to a Friend Ten Hotels That Made History
| MSNBC.com13 September 2007 | It was a Saturday evening like any other. And as the crepuscular light fell on Paris, a pair of lovebirds dined on what would soon be their last meal at the legendary Ritz Hotel. The evening was, of course, August 30, 1997 and just after midnight the couple—Dodi Al Fayed and Diana, Princess of Wales—would perish in a car crash in a tunnel along the Seine. View Article | Send to a Friend Cited
For Travel Industry Accomplishments, Marilyn Carlson Nelson Inducted Into
Asta Hall Of Fame13 September 2007 | MINNEAPOLIS | Marilyn Carlson Nelson, chair and CEO of Carlson, a global leader in the travel, hotel, restaurant, cruise and marketing industries, has been inducted into the American Society of Travel Agents (ASTA) Hall of Fame. View Article | Print Article | Send to a Friend Accor
North America Announces Executive Changes13 September 2007 | DALLAS (Carrollton) | Accor North America, the largest hotel owner operator in North America, today announced key executive changes. Olivier Poirot was named CEO of Motel 6/Studio 6 and Accor North America. Poirot was previously the Accor North America chief financial officer. Georges Le Mener, Accor North America’s president and CEO will retire. View Article | Print Article | Send to a Friend Choice
Hotels Opens 59 New Hotels In August11 September 2007 | Silver Spring, Md. | Choice Hotels International (NYSE:CHH) continues to grow with the announcement of 59 newly-opened franchised properties during the month of August, including the first new-construction Suburban Extended Stay Hotel property. The openings include hotels in 24 states and 5 countries that add more than 4,800 rooms to the company’s existing 445,000-plus rooms. Select properties that opened in August include: View Article | Print Article | Send to a Friend Red
Roof Inn Acquisition Finalized | The economy lodging brand will evaluate
options for new headquarters10 September 2007 | COLUMBUS, OH | Red Roof Inn, an innovative leader in the economy lodging segment, announced today that its acquisition by Citi’s Global Special Situations Group and Westbridge Hospitality Fund, L.P. is complete. Now that the sale is finalized, Red Roof Inn will begin to evaluate potential locations for its new headquarters. View Article | Print Article | Send to a Friend Starwood
Hotels & Resorts Names Frits Van Paasschen, Former CEO of Coors
Brewing Company, Chief Executive Officer3 September 2007 | White Plains, NY | Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) announced today that Frits van Paasschen, former President and Chief Executive Officer of Coors Brewing Company, will join Starwood as Chief Executive Officer, effective September 24. Mr. van Paasschen, who will relocate to the White Plains area, succeeds Bruce W. Duncan, who has served as interim CEO since April and will continue as Starwood's Chairman. View Article | Print Article | Send to a Friend
 BUSINESS/MEETINGS Exhibitors
Praise HSMAI's Affordable Meetings® For Quality Attendees, Networking At
National Show19 September 2007 | MCLEAN, VA | Exhibitors at the 18th Annual HSMAI Affordable Meetings® National Show praised the quality of the attendees and the networking results as an impressive number of 1,622 meeting and event professionals gathered at the Washington, D.C. Convention Center where they participated in a variety of seminars and a tradeshow that boasted 508 booths from 429 exhibitors. View Article | Print Article | Send to a Friend HSMAI,
GLM, & Alliance Consulting Strategies Collaborate To Produce Event
Technology Expo At Affordable Meetings® National 20086 September 2007 | MCLEAN, VA | The Hospitality Sales & Marketing Association International (HSMAI), George Little Management (GLM), and Alliance Consulting Strategies (ACS) will collaborate to produce the Event Technology Expo (ETE) at HSMAI’s Affordable Meetings® National, taking place at the Washington Convention Center, Sept. 10-11, 2008. View Article | Print Article | Send to a Friend IHG To
Provide Automated Group Reservations Capabilities For Meeting
Planners4 September 2007 | ATLANTA | IHG (InterContinental Hotels Group) [Lon: IHG; NYSE: IHG (ADRs)], the world's largest hotel group by number of rooms, today announced that meeting planners booking group events at IHG hotels will be able to do so with greater ease and efficiency through a web-based group reservation solution provided by technology company Passkey. View Article | Print Article | Send to a Friend INTERNATIONAL HOTREC
launches the European Hospitality Quality Scheme4 September 2007 | HOTREC, the Confederation of National associations of hotels, restaurants, cafes, and similar establishments in Europe, has launched the European Hospitality Quality scheme (EHQ) and, on the same occasion, accredited the Swiss quality label "Q", the first national quality scheme to be recognized at European level. View Article | Print Article | Send to a Friend citizenM
| A New Brand Of Hotels Offers Affordable Luxury For The
People10 September 2007 | Something exciting is happening in the world of hotels. A new type of traveller is walking through the door. These modern travellers – let’s call them “Mobile Citizens” – are so important to a new Dutch hotel group; it named its hotel after them. citizenM – short for citizen mobile – has reflected on and learnt from the needs and wishes of these individuals. View Article | Print Article | Send to a Friend HOSTA
2007 report | Benelux Hotel Results Moving Towards New
Records14 September 2007 | The results of the Benelux hotels have improved considerably. The HOSTA 2007 report, published by Horwath HTL, shows that the average room rate for a hotel in Amsterdam has achieved a record high last year, and will increase further in the coming years. The rest of the Netherlands also shows increasing average room rates. In Belgium and Luxembourg the rates are not increasing as quickly, but the average occupancy does show a strong increase. View Article | Print Article | Send to a Friend Raffles
to manage new luxury resort - Raffles Amartha, at Jimbaran,
Bali12 September 2007 | Raffles Hotels & Resorts continues its pace of expansion with a new luxury resort in Bali, Indonesia. In an agreement signed with PT Asia Pasifik Properti, a subsidiary of the Rekso Group, Raffles Hotels & Resorts will manage Raffles Amartha, which will be located along the scenic Jimbaran coast. View Article | Print Article | Send to a Friend The
Couple Who Stopped At A UK Travelodge - And Stayed There For 22 Years |
timesonline.co.uk11 September 2007 | To the weary traveller, roadside hotels are usually little more than a welcome pitstop for one night at the very most. However, for David and Jean Davidson, the Travelodge chain is the place they have called home for 22 years. The couple, who never have to cook, clean, do the washing up or make a bed, spent their first night in a roadside Travelodge in 1985 when they drove to visit an elderly aunt in Staffordshire who was in poor health. View Article | Send to a Friend New
General Managers Appointed At Rocco Forte’s Hotel Astoria And Angleterre
Hotel11 September 2007 | Rocco Forte’s Hotel Astoria has named Alexander Pichel as General Manager. Alexander joins The Rocco Forte Collection after many years with Hyatt International, most recently holding the position of General Manager at the Hyatt Regency Bishkek in Kyrgyzstan; he has also worked in Hyatt hotels in Dubai, Germany, Argentina, London and France. Alexander will start at Rocco Forte’s Hotel Astoria on 23 October. View Article | Print Article | Send to a Friend BW
Plans to be Largest Hotel Chain in Asia by 201011 September 2007 | PHOENIX | Best Western International, already the fastest-growing hotel chain in Asia, is quickly becoming the largest hotel chain on the continent. It is on pace to have more than 200 properties by 2010 – expanding from just six hotels in 2001 to 106 today. View Article | Print Article | Send to a Friend WTTC:
UK Infrastructure Must Keep Pace With Travel & Tourism
Growth11 September 2007 | The United Kingdom's Travel & Tourism economy is expected to generate over GBP190 billion in 2007, growing faster than the current rate of inflation at 3.1 per cent per annum between 2008 and 2017, according to the latest research from the World Travel & Tourism Council (WTTC). View Article | Print Article | Send to a Friend FEATURED DOWNLOAD  Building a
platform for the future | Extract from the Middle East Performance
ReviewIt is predicted that around US$3 trillion will be invested in Middle East tourism and infrastructure and tourism over the next 20 years. In the first quarter of 2007 alone, more than US$2 billion was invested in the hotel sector. This level of activity has prompted Reed Travel Exhibitions, the organiser of the region’s leading travel and tourism event – Arabian Travel Market – to sponsor three in-depth studies on the future of Middle East tourism.
TRAVEL INTERNET MARKETING FOCUS A Reservation, But No Room |
MSNBC.com14 September 2007 | Q: I recently booked a one-night stay at the Grand Hyatt Hotel New York through Expedia on behalf of a manager in my company. My credit card was charged for $789. Within an hour of finishing the transaction online, I phoned the Hyatt to confirm the booking, but was told they didn’t have any reservation from Expedia and that they were sold out on that day. View Article | Send to a Friend HEDNA's
December Conference Looks At Shaping The Future Of Digital
Travel13 September 2007 | Washington, DC | How can the travel industry build on its know-how and create a digital travel experience that gets raves from customers? Find out by attending HEDNA's conference, "Shaping the Future: Turning History into Success," to be held December 3-5, 2007 at the Pointe South Mountain Resort in Phoenix, Arizona. View Article | Print Article | Send to a Friend New
Choice Hotels Online Video Contest Gives One Lucky Winner a Shot at Their
15 Seconds of Fame10 September 2007 | SILVER SPRING, Md., | Choice Hotels International, Inc. (NYSE:CHH) announced today its newest promotional contest "Win a Part in Our Next Commercial," in which one lucky online user will win a walk-on part in a Choice Hotels commercial. View Article | Print Article | Send to a Friend When
Online Bookings Go Bad . . . | Chicagotribune.com10 September 2007 | No wonder people still are turning to travel agents to book their trips. When things go wrong for travelers, they expect someone to help them. It's frustrating to wade through electronic phone prompts to reach an airline reservation agent or customer service at an online travel agency. View Article | Send to a Friend TripAdvisor
Calls Out World's Quirkiest Lodging5 September 2007 | NEEDHAM, Mass., TripAdvisor(R), the world's largest travel community, today announced the world's quirkiest lodging, according to traveler popularity and TripAdvisor editors. View Article | Print Article | Send to a Friend Las
Vegas Sands Sues Expedia | Hotelmarketing.com4 September 2007 | Las Vegas Sands Corp., the world's biggest casino operator, sued Expedia Inc., accusing the online travel site of advertising hotel reservations for the Venetian resort without permission. View Article | Send to a Friend REVENUE MANAGEMENT FOCUS Are
Full Hotels desirable or beneficial to the Tourist Industry? | By Patrick
Goff10 September 2007 | The immediate response to the question of whether 100% occupancy is desirable would probably be an unequivocal ‘yes’ from both Tourism authorities and Hoteliers. Examined in a little more depth and the answer is not such a reassuring positive. In cities like London high occupancy rates have three effects... View Article | Print Article | Send to a Friend Online
Hotel Bookings Show Singapore Is A Favourite Destination For International
Visitors7 September 2007 | Singapore | Singapore is amongst the Top-5 destinations for travellers booking hotels in Asia Pacific online using ZUJI’s sister companies Travelocity.com in North America (3rd) and Lastminute.com in the United Kingdom (4th). View Article | Print Article | Send to a Friend Demographic
Research From COLLOQUY Identifies Loyalty Trends Among Hottest U.S. Market
Segments5 September 2007 | CINCINNATI | The latest research from loyalty marketing consultancy and publisher COLLOQUY views loyalty marketing through the demographics prism to yield these revelations: View Article | Print Article | Send to a Friend Travelers
arrive at Facebook | usatoday.com4 September 2007 | Hatched in a Harvard University dorm room three years ago as a way to keep tabs on fellow students, the social networking site Facebook is becoming a go-to destination for travelers — and not just the type who frequent youth hostels or friends' couches. Since opening its virtual doors last fall to anyone with an e-mail address, Facebook has graduated to more than 37 million users, and the 25-and-over crowd is its fastest-growing demographic. View Article | Send to a Friend How
People Choose – A Primer On Choice Research | By Keith
Chrzan27 August 2007 | There is a science to studying choice. This science serves as the foundation to conjoint analysis (product optimization and pricing research), as well as approaches to brand equity research and competitive loyalty models. View Article | Print Article | Send to a Friend RESORT MARKETING FOCUS Finding
Atlantis | Creating a Coaching Culture that Will Blow Away the Customers |
by Gary J. Myszkowski, Ph.D. and Beverly Saunders14 September 2007 | When you aspire to be the number one destination resort in the world, you had better create an experience on the property that will “blow away the customer.” For Atlantis on Paradise Island, The Bahamas, this is not an idle wish—it is the number one core value of Kezner International— the parent company and operator of resorts and luxury resorts around the world. View Article | Print Article | Send to a Friend Family
Travel Grows Up: Touring En Famille Has Moved Beyond Theme Parks and Fast
Food | concierge.com11 September 2007 | Touring en famille has moved beyond theme parks and fast food to the far-flung and michelin-starred. Here's how to go the distance in style with your brood on board It's no longer automatic that a vacation with the kids means a week in Waikiki or four days at Disney. View Article | Send to a Friend HOTEL DIRECTOR OF SALES & MARKETING Hospitality
Sales & Marketing Directors Urged To Use Social Media To Expand
Relationship With Customer18 September 2007 | WASHINGTON, D.C. | “Social media is not just an online network for 15-year-olds; it can be used by hotels to deepen the brand and expand the relationship with the customer,” said Cindy Estis Green, managing partner of The Estis Group, as she presented the findings of an extensive report on Social Media and its impact on both travel marketing and marketing in general. View Article | Print Article | Send to a Friend Meeting
Professionals Tell Sales & Marketing Directors Get Online, Be
Creative7 September 2007 | WASHINGTON, D.C. | Meeting and event professionals told a gathering of sales and marketing directors that budgets were not going up and they better get online for both RFPs and bookings. They also asked for more creativity in answering RFPs and transparency in negotiations and contracts so that everyone knows what they are getting. View Article | Print Article | Send to a Friend Make
Hospitality A Priority | By Doug Kennedy17 September 2007 | Inarguably, it is true that hotels in all markets these days have access to far greater resources for hospitality training, whether from their hotel brand or management company, the AH&LA Education Institute, or from a number of hotel industry-specific training resource companies. View Article | Print Article | Send to a Friend What
is the Salary for a Hotel Manager? | payscale.com11 September 2007 | Name: Daniel Edward Craig. What is the salary for a hotel manager? What are the primary duties of hotel managers? These questions and many more are answered in our interview with Hotel General Manager Daniel Craig. In this Salary Story, he told us all about being a hotel manager and the duties of hotel manager professionals. View Article | Send to a Friend Double Standards The Travel
Industry Must Fix | MSNBC.com11 September 2007 | No business, except maybe politics, is as two-faced as travel. There’s one set of rules for us, the customers. And there’s another set for them, the airlines, car rental companies, hotels and travel agencies. But it’s worse than that. See, the travel industry isn’t just getting away with its duplicitous behavior. The real crime is, we’re letting it happen. View Article | Send to a Friend Delivering
on Your Brand Promise – One Location at a Time | by Michelle Roseman
Turner28 August 2007 | Is there a worse time for a customer to realize your organization doesn't deliver on its brand promise then when you need it most? Our family was on the road, in the middle of a long day of travel when our toddler experienced her first bout with the flu. It was a stressful situation, but we felt somewhat relieved when we spotted a major mass merchandiser and took the next exit. View Article | Print Article | Send to a Friend SALES & MARKETING FACULTY Timely
Arrival: New University of Houston Tourism Prof Brings Global Perspective
To Classroom13 September 2007 | HOUSTON | Getting from here to there is more than just a question of transportation. It’s a question of psychology, culture, luxury and finances. Understanding those factors is part of the foundation of two new classes on tourism at the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management. View Article | Print Article | Send to a Friend UNLV
And The Harrah’s Foundation Announce Largest Corporate Gift In UNLV
History11 September 2007 | LAS VEGAS | University of Nevada, Las Vegas (UNLV) President David B. Ashley, Harrah’s Entertainment Inc.’s Chairman, President and CEO Gary Loveman and William F. Harrah College of Hotel Administration Dean Stuart Mann announced today a $30 million donation, the largest corporate gift in the university’s history. View Article | Print Article | Send to a Friend Cornell
Study Finds No Effect on Restaurant Sales for Full-spectrum
Lighting7 September 2007 | No summary available. View Article | Print Article | Send to a Friend IHG
Academy Now in Four Cities Across China6 September 2007 | Singapore | IHG (InterContinental Hotels Group), the world’s largest hotel group by number of rooms, today launched the IHG Academy in two new locations - Jinan in the northern Shandong Province and Shunde in southern Guangdong Province. View Article | Print Article | Send to a Friend Hospitality
Students At University Of Houston Take Learning On The Road31 August 2007 | HOUSTON | Casinos, hunting ranches, luxurious resorts and top-rated restaurants aren’t just vacation destinations. They also are student internship destinations at the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management. And one of the hottest requests: the United Arab Emirates. View Article | Print Article | Send to a Friend COLUMNS Destination
“Demand Generators” Require Partnerships, Not Agendas | By J. Ragsdale
Hendrie17 September 2007 | “Demand Generators”. What a wonderful phrase, coined by Jonathan Tisch, Chairman and CEO of Loewes Hotels. He was referring to what drives Visitors to our Destinations, in this case New York City, but applicable anywhere. During a television interview with Charlie Rose, resplendent commentator, Mr. View Article | Print Article | Send to a Friend It's
all about the people | By Doug Kennedy13 September 2007 | It was 40 years ago during the Summer of Love that philosopher Timothy Leary was encouraging baby boomers to tune in, turn on and drop out. Now after four decades of so-called advancements in telecommunications technology it seems appropriate to say to hoteliers: Turn off and tune in. Turn off your BlackBerry and tune in to relationships, that is! View Article | Print Article | Send to a Friend Social
Media Scrutiny – Is The Sky Really Falling? | By Neil
Salerno10 September 2007 | There’s a lot being written lately about Social Media. Some people talk about it like it’s something new; but, social media have been with us for several years; does anyone remember AOL? Some experts believe that it is flourishing because more and more people are using free web sites like My Space, You Tube, and others as a base for work/play on the Internet and to fill their need to belong to a social Internet community. View Article | Print Article | Send to a Friend Benchmark
Hospitality's Top Five Dining Trends for 2007 | By Bob
Zappatelli4 September 2007 | The Woodlands (Houston), Texas | Benchmark Hospitality International, which manages 30 award-winning hotels, resorts, conference centers and condominium resorts throughout the United States and in Japan, has just released its Five Tasty Dining Trends for 2007, as observed by its properties. The trends were announced by Bob Zappatelli, vice president of food & beverage, and his team of 18 food & beverage professionals. View Article | Print Article | Send to a Friend Do
'High Tech' and Hospitality belong in the same sentence? | By Rob
Rush3 September 2007 | Twenty years after hanging out our shingle, my partner and I have built a business that has grown from its roots providing quality assurance audit programs to the hotel industry, to a consultancy supporting a variety of industries in a niche that we have helped define - Customer Experience Management, or CEM. View Article | Print Article | Send to a Friend  FEATURED RSS FEED: TOURISM
INTERNET MARKETING | By Jens Thraenhart
TripIt
launches"Tips
from the T-List" Book - Wiki for Submissions is Live!Microsoft's
new Search Engine - TafitiOpus
Hotel GM writes Murder Mystery NovelDeadline
for Canadian e-Tourism Awards (Industry Category)Ground-breaking
new book in online travel and tourism...Starbucks
and the Consumer as Brand Manager10
Future Web TrendsNew
O Canada Film at Epcot Disney WorldGlobal
Internet LandscapeMore RSS
FeedsNEW ECONNECT RSS FEEDS NOW AVAILABLE!  Stay on top of what's
happening in your city and the industry. As an HSMAI member, you can now
customize your eConnect news and information to include daily news from
your choice of more than 40 city Business Journals. The HSMAI Foundation's
eConnect research and resource site now gives you the choice of adding
news feeds (via Real Simple Syndication, or RSS) that are updated
throughout the day from Business Journals as well as the top hospitality
industry and consumer publications. Just click here, log in to eConnect if
you aren't already, and choose from the list of available feeds. Click
here to learn more...Special
Awards For Luxury Marketing, Emarketing & ‘Big Ideas’ Will Be Handed
Out In Tandem With Annual Adrian Awards11 September 2007 | MCLEAN, VA | As a complement to the prestigious Adrian Awards, three additional awards will be given to honor luxury marketing, eMarketing and “big ideas.” View Article | Print Article | Send to a Friend HSMAI,
GLM, & Alliance Consulting Strategies Collaborate To Produce Event
Technology Expo At Affordable Meetings® National 20086 September 2007 | MCLEAN, VA | The Hospitality Sales & Marketing Association International (HSMAI), George Little Management (GLM), and Alliance Consulting Strategies (ACS) will collaborate to produce the Event Technology Expo (ETE) at HSMAI’s Affordable Meetings® National, taking place at the Washington Convention Center, Sept. 10-11, 2008. View Article | Print Article | Send to a Friend Hsmai’s
Affordable Meetings® National Receives Continued Backing With Sponsors
& Supporters For 2007 Program27 August 2007 | MCLEAN, VA | Celebrating new and continued commitments with highly-respected industry companies, the Hospitality Sales & Marketing Association International’s (HSMAI) 18th annual Affordable Meetings® National show, taking place Sept. 5-6, 2007 at the Washington Convention Center in Washington, D.C., enthusiastically welcomes a first-time event Benefactor, new supporters and the return of valued sponsors. View Article | Print Article | Send to a Friend FEATURED EVENTS  ASIAConnect
2007 | by HSMAI 5 October 2007Singapore, Singapore The Premier Sales & Marketing Event for Hospitality Sales & Marketing Professionals in Asia. Asia Connect returns to Singapore for its 3rd year to present a full day agenda centered on four key themes: (1) Managing Well in the Face of HR Challenges | (2) New Media & Revenue Optimization Strategies | (3) Marketing for Sales & Profits | (4) Destination Branding – Creating new demand  HSMAI
Travel Internet Marketing Strategy Conference (at HEDNA) 6 December 2007Phoenix, AZ HSMAI’s Travel Internet Marketing Strategy Conference is a conference designed to bring leading industry experts together to discuss the hottest issues and trends in Internet marketing. HSMAI's Internet Marketing Strategy Conference will take place in conjunction with the annual HEDNA Conference.  HSMAI/CHA
Caribbean Sales & Marketing Strategy Conference 13 - 14 December 2007Puerto Rico Sales and marketing professionals in the Caribbean will take away a wealth of information and resources pertaining to the hottest topics, issues and trends that are invaluable for growing their business when the first Caribbean Hotel Sales and Marketing Strategy Conference convenes in San Juan, Puerto Rico, Dec. 13-14, 2007.  HSMAI
Adrian Awards Gala 28 January 2008New York, NY In its 51st year, the Adrian Awards continues to capture and showcase industry achievers and ROI-producing materials from hotels, airlines, attractions, car rental companies, casinos, convention centers, cruise lines, destinations, restaurants, and spas, as well as time share and extended stay properties and industry suppliers.  8th
Annual Resort Conference 16 - 18 April 2008San Diego, CA The resort industry will gather for their annual forum to discuss and explore issues unique to resort marketing and operations when the 8 th annual Resort Conference takes place at the Hotel del Coronado in San Diego from April 16-18, 2008. The event is sponsored by the Hospitality Sales & Marketing Association International (HSMAI) and The University of Denver's School of Hotel, Restaurant & Tourism Management. All HSMAI
EventsAll Upcoming
Industry EventsFEATURED HSMAI UNIVERSITY PROGRAMS  HSMAI University programs for 2007 are aligned with HSMAI's
Special Interest Groups to offer specialized content to support business
needs in revenue management, Internet marketing, hotel director of sales
& marketing and resort marketing. Every aspect of the content and
support material included in the HSMAI University program has been
specifically designed and developed for those involved in sales and
marketing, including an inventory of subject matter appropriate to
individuals with responsibilities ranging from entry-level to
advanced.HSMAI-U offers workshops and seminars in various cities, and "Webinars" incorporating 60-minute presentations conducted "live" via the web with audio conference linkage. UPCOMING HSMAI UNIVERSITY WEBINARS
Go out of your way to please your clients and do a good job for them. No matter how busy or successful you are, it is important to come across as someone who is helpful, not someone who is "snobby." There have been more than a few cases where we had to bend over backward for a somewhat difficult client. Later the customer went on to recommend us to many others, obviously impressed that we made the effort. Build personal relationships with as many people as you can. Even people that you might consider unimportant could someday have a major say over whether you are hired. Try to participate in client activities. Make sure that you say hello to your clients at conferences and other events in your industry. Remember, clients have the power. Never be rude or lose your temper. Always try to be patient, courteous, and friendly. Clients can choose not to continue working with you at any time, for any reason, or sometimes for no reason at all.
I have made it a habit to add just about everyone who sends me email to my address book (who knows?). Mac OS X Mail helps with this obsession with a handy shortcut that lets me add a sender to the address book quickly.
This adds the sender's email address (together with her name, if one appears in the From: line) to the address book without asking any questions. If you want to edit the newly added contact (to assign a picture to it, for example), open the Mac OS X Address Book separately. |
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