Hospitality Sales & Marketing
Association International
Greater Los Angeles Chapter


September 2005
Volume 10, Issue 9

   
I N   T H I S   I S S U E
 > Chapter News
 > Industry News
 > National Events
 > Marketing Tips
 > Email Tips
 > Next Month

Membership Renewals

Brian Cogswell
Oceana Hotel Group, Inc.
Arnie Fleischman
Resort at Palm Springs
New Members
Alma Alvarez
Hotel Accommodation Company
Cynthia Fontayne
The Fontayne Group
Deborah Main
Sunset Marquis Hotel & Villas
Leilani Meimandi
Luxe Hotel Sunset Boulevard
Kevin Quinn
Sodexho

2005 Calendar
Tuesday, October 18th
Topic: Catering Panel Discussion
Wyndham BelAge
Tuesday, November 15th
Topic: TBA
Wilshire Grand - Downtown
 
Annual Holiday Party
Date: TBA
Location: TBA
 
2006 Calendar
Tuesday, January 17th
Topic: TBA
Location: TBA
Tuesday, February 21st
Topic: TBA
Location: TBA
Tuesday, March 21st
Topic: TBA
Location: TBA
Tuesday, April 18th
Topic: TBA
Location: TBA

Thomas H. Petrides
Kirkpatrick & Lockhart Nicholson Graham, LLP






Current Events
Tuesday, September 20, 2005
Doubletree Hotel - Westwood
[ RSVP Now! ] [ Details ]

"Avoid Employment Litigation!
A Hospitality Management Forum
on recent Changes in California Employment Law"

Presented by

Thomas H. Petrides, Attorney
Kirkpatrick & Lockhart Nicholson Graham, LLP
www.klng.com


Special Program for ALL Operations Personnel!

Hospitality is the business of accommodating people, including our own valuable employees. During this summer, several significant developments occurred in the employment field that directly impacted California employers. Come hear prominent employment and labor attorney Tom Petrides, a partner with the law firm of Kirkpatrick & Lockhart Nicholson Graham LLP, explain these new and critical need-to-know changes to California employment law that affect employee relations in the hospitality industry.

Mr. Petrides will discuss the new California law that requires mandatory sexual harassment training for all supervisors on the payroll as of July 1, 2005 crisis and much more.

By Attending You Will Learn:

  • How to comply with AB 1825 requiring mandatory sexual harassment training
  • Why favoritism resulting from a consensual affair at work can now create a hostile work environment
  • How an employee can now state a claim for whistle blowing without ever "blowing the whistle"!
  • What the current status is of the proposed California regulations regarding meal and rest breaks and much more..

Who Should Attend:

  • General Managers
  • Human Resources Managers
  • Operations Personnel
  • Department Heads & Supervisors

> Details > RSVP Now > Top


Chapter News
By Eileen White, CHME
Chapter Administrator

A SPECIAL THANKS...

to Michael Jensen, Account Manager for MNI - Time Inc. who joined HSMAI in June. At our August Luncheon he was the winner of our 50/50 drawing, which benefits the HSMAI Greater Los Angeles Chapter’s Student Programs.

When the winning ticket was drawn, Michael, who generously invested in $10 worth of tickets, was the lucky winner. After the collected money was counted and divide into two equal piles, and Michael was told he would be receiving $51. Michael quickly said “No, just give me $20 and donate the rest. That way there’s more money for the cause and I still double my money.”

Again Michael, thank you for kind contribution to our Student Programs Fund and we look forward to seeing you at our upcoming Educational Luncheons.

New Member Spotlight

Kathleen Fitzgerald
Director of Sales
Ventura VCB

How did you hear about HSMAI?
Can’t remember, I’ve known about it for so long.

Why did you join HSMAI?
Making new contacts, attending the Trade Shows & networking within the industry.

Job Duties:
As Director of Sales I am in charge of leading the effort in Sales for Ventura. Attracting groups, Corporate, Association, as well as Festivals and Special Events.

Other organizations I'm involved in:
Oh goodness! CalSAE, WACBB, NTA, RCMA, CalTIA, SGMP, ABA, MPI, CCTC. I could go on, but I think that’s enough.

Hobbies and/or Special Interests:
Traveling, yoga, art, reading and hiking.

Other Comments :
Ventura has a range of distinctive meeting venues, natural beauty and exciting activities, it is a fabulous getaway and has affordable options within reach. I’m so excited. I understand and love Ventura and its surrounding areas. Through sales calls and upcoming FAM tours, I look forward to introducing more people to Ventura’s amazing assets and helping take the Bureau to the next level.

 

HSMAI Launches eConnect!
Research & Resources
from HSMAI
 
Member 2 Member Discounts!
HSMAI's exclusive searchable guide of discounts offered by fellow HSMAI members for Members Only!
 
On The Move
Cheri Hanna
USC
Patricia Davis
The Kor Group
Tom Shaw
Sheraton Los Angeles
Ricky Hopkins
Wilshire Grand
Vanessa Fonseca
Pickwick Conference Center
Jasmine Heyl
Wyndham Commerce Hotel
Octavio Ibarra
Sheraton Delfina
Michael Albrecht
Sofitel Los Angeles
Jennifer Palessiro
Doubletree Ontario

> Top


Industry News

--- ECONOMIC INSIGHTS ---

Tourists Undeterred By Terror Threats | WTO Reports
Madrid, The recent attacks in Sharm el-Sheikh are expected to have only a short-lived effect on tourism flows to this Egyptian destination, in keeping with a change in the market’s attitude toward the threat of terrorism over the past few years, a development that has made tourism more resilient, according to the latest report by the Market Intelligence Department of the World Tourism Organization (WTO).

Once Again, it is Time to Ask: To Buy or Build? | by: R. Mark Woodworth | PKF Consulting
21 August 2005 | When contemplating these sage words uttered by Lincoln over 175 years ago, we once again asked ourselves the question: are the historic market conditions that stimulated new construction in the past now appearing on the horizon? If so, are we likely to see overbuilding in certain markets and/or of certain property types as we have traditionally seen during past lodging recoveries?

Disability Travel On The Rise Despite Barriers To Access | TIA Reports
22 August 2005 | Washington, DC | The Open Doors Organization (ODO) in cooperation with the Travel Industry Association of America (TIA) today released the findings of its 2005 research study. The poll, conducted by Harris Interactive®, is a follow-up to ODO's groundbreaking study of 2002 on the spending trends and market scope of U.S. adults with disabilities.

Click Here for more Industry Insights on HSMAI's

--- HOTEL HIGHLIGHTS & OPENINGS ---

Marriott Opens Courtyard Silver Spring Downtown
WASHINGTON, Marriott International, Inc. (NYSE: MAR - News) announced today that the Courtyard by Marriott Silver Spring Downtown has officially opened its doors to guests. Located at 8506 Fenton Street, the 179-room property is the first hotel in 30 years to be built in downtown Silver Spring and is an integral part of the city's downtown redevelopment project. It is owned and operated by Silver Spring Hotel Associates, LLC.

The First Easyhotel, Where Rooms Cost From £20 A Night, Opened In Central London
3 August 2005 | easyHotel is designed for city centres where the price of property is high. By getting more rooms into the same available space consumers are being asked to trade off space for a better price. easyHotel is situated at 14 Lexham Gardens, London W8, just off the Cromwell Road between South Kensington and Earls Court.

Conrad Hotels Announce Management Agreement For New Luxury Hotel In Jakarta, Indonesia
8 August 2005 | BEVERLY HILLS/JAKARTA, Conrad® Hotels, the luxury brand of the Hilton Family of Hotels reached an agreement on July 22nd with Indonesian company PT. Majumakmur Arthasentosa to manage the new Conrad Jakarta.

Starwood Continues Its Rapid Expansion in China with Signing of Two Four Points by Sheraton Hotels in China
4 August 2005 | WHITE PLAINS, N.Y. | Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT - News) continues its expansion momentum in China with the signing of two new hotels that will fly the Four Points by Sheraton flag - the 340-room Four Points by Sheraton Shanghai, Pudong scheduled to open in mid-2006, and the 340-room Four Points by Sheraton Changshu set to open in 2007.

Hotel Indigo™ Set To Open Two New Properties Before Year’s End
ATLANTA | InterContinental Hotels Group [LON: IHG, NYSE: IHG (ADRs)] (IHG), the world’s largest and most global hotel company, will introduce two new Hotel Indigo properties by the end of 2005, Hotel Indigo Houston and Hotel Indigo Chicago-Palatine. Once opened, this will bring the brand’s total to four hotels in just over a year after its first hotel opened.

Intercontinental Hotels Group Adds Portfolio Of Five Holiday Inn Hotels In The UK
InterContinental Hotels Group PLC (“IHG”) announces the signing of a franchise agreement for five Holiday Inn hotels in the UK owned by Stardon, a joint venture company formed between Starwood Capital Europe and Chardon Hotels.

Click Here for more Hotel Highlights on HSMAI's

--- BUSINESS/MEETINGS ---

Take Fairmont Hotels & Resorts' 10 Steps to a Green Meeting (Incentive, Workshop, Even a Wedding)
TORONTO | At Fairmont Hotels & Resorts, hosting meetings that literally don't cost the earth means making it simple. According to Alyssa Maselli, a Fairmont San Francisco sales manager who secures groups like the Design Futures Council, "the environment is something we all have to talk about and fit into the bigger picture of event planning." Start with Fairmont's "Eco-Meet" list of tips, tools and resources and it's easy being green.

Events Continue to Grow In Importance Among Corporate Marketers Globally
12 July 2005 | Auburn Hills, Mich. | Ninety-six percent of corporate marketing executives utilize events in their marketing mix and 93% view the importance of event marketing to be constant or increasing, according to EventView '05/'06, the fourth annual study of face-to-face marketing trends sponsored by The George P. Johnson Company (GPJ) and the MPI Foundation.

The Convention Industry Council (CIC) Unveils New International Manual At The 2005 CMP Conclave
McLean, VA - June 30, 2005- The Convention Industry Council (CIC) unveiled its brand new The Convention Industry Council International Manual at the Certified Meeting Professional (CMP) Conclave on June 27th , 2005 in Toronto, ON, Canada. The highly anticipated International Manual is now available for purchase on CIC’s website.

--- FEATURED LEISURE TRAVEL BOOK ---

Travel Detective (revised and updated version)
By Peter Greenberg
Americans now travel more than ever before. Yet as our traveling has increased, the service we receive from airlines, hotels, and other agencies has deteriorated dramatically. Industry surveys reveal what you already feel: growing dissatisfaction among travelers of every age, income, and education level. We've been abused by the travel experience. Peter Greenberg is here to help. The Travel Detective tells you the things most travel agents can't -- or sometimes just won't -- tell you.

--- INTERNATIONAL ---

Budget, Breaks And Business | The Three Drivers For UK Tourism In 2005 | By Robert Barnard | PKF
Both inbound tourism and the UK hotel industry are currently enjoying positive growth, underlining the core strength of the sector after several years of mixed fortunes. In this article, Robert Barnard, head of PKF's hotel consultancy services, reviews the current key drivers for tourism in the UK and the contribution that the sector makes to the UK economy.

Half-time For German Hotel Performance - What's The Score? | Deloitte Reports
German hotel performance was looking good the end of 2004, with revenue per available room (revPAR) up 4.7% - the second highest rate of growth reported by any country in Europe. However, latest results from the HotelBenchmark Survey by Deloitte show that German hoteliers have struggled to maintain growth at the same levels during the first six months of this year, with revPAR up just 1.2%.

London Hotels Show Robust Performance For July | Deloitte Reports
London hotels revenue per available room (revPAR) was down only 5% in July compared with 2004 figures, according to Daily HotelBenchmark by Deloitte.

HVS EMEA Hospitality Enews - Week Ending 19 August 2005
21 August 2005 | Ritz-Carlton Puts More Greens Into Ireland . Golfing facilities will be one feature of a luxury spa resort that will bring The Ritz-Carlton Hotel Company to Ireland for the first time. Dublin-based property company Treasury Holdings is at work in the grounds of the Powerscourt Estate in Enniskerry, Co. Wicklow, developing The Ritz-Carlton Powerscourt, County Wicklow. The 203-room resort is due to open next year.

Has Hotel Performance In Russia Reached Saturation Point? | Deloitte Reports
6 July 2005 | Russia is the largest country in the world extending over 11 time zones and two continents. Often called the bridge between Europe and Asia, this vast country covers 17.1m square kilometres - the equivalent of the USA and Europe. With immense landscapes and exciting cultures, Russia continues to be a key destination on travellers' wish lists.

Click Here for more International Info on HSMAI's

--- TRAVEL INTERNET MARKETING FOCUS ---

[MULTIMEDIA] AH&LA Radio: Interview w/ Peter M. Ripin, Esq., Davidoff, Malito & Hutcher, LLP – Recent Court Decision Affects Hoteliers: Pop-up Advertising and Keywords
Peter Ripin returns for a follow-up interview to discuss the use of pop-up advertising and keywords and how it relates to the hospitality industry. He’ll talk about a recent court decision that could be a deal a blow to hoteliers. Even though the dependency on third party websites has lessened as the hospitality industry prospers, hoteliers still face an uphill battle when selling rooms on-line. Listen-in as Pete explains the situation.

Gomez Performance Index For Hotels: July 15 - August 15, 2005
The prevailing goal for hoteliers in the Performance Index is overall consistency. With few notable exceptions, the benchmarked sites on our index demonstrate very predictable average application speed and success rates. Starting next month, two more hotels (Red Roof Inn and Motel 6) will be added to the GPI.

GetThere Benchmark Survey Reveals Corporations Are Booking Nearly Two-Thirds of Reservations Online; Companies Focusing on International Roll Out and Touchless Fulfillment
SAN DIEGO | GetThere(R), provider of the world's leading corporate travel reservation technology, announced the results of its fifth annual Corporate Travel Benchmark Survey. GetThere distributed data from the survey at the annual National Business Travel Association Convention & Trade Show today in San Diego, CA.

InterContinental Hotels Group Recognized With Leadership Award for Online Innovation
ATLANTA, InterContinental Hotels Group (NYSE: IHG; LON (ADRs), the world's largest and most global hotel company, today announced that it was recently awarded the 2005 Baseline ROI Leadership Award for Growth by Baseline magazine, Ziff Davis Media's acclaimed enterprise technology publication focused on technology implementation.

-- REVENUE MANAGEMENT FOCUS ---

HSMAI’s Revenue Management SIG Makes Huge Strides In Start-up Year
MCLEAN, VA | In just one year since launching its Revenue Management Special Interest Group (SIG), the Hospitality Sales and Marketing Association International (HSMAI) reports significant accomplishments, from hosting Strategy Conferences with impressive turnouts to a variety of education and training initiatives.

--- FEATURED REVENUE MANAGEMENT INTERVIEW ---

Interview w/ Douglas Kennedy, Special Program Advisor, HSMAI Revenue Management Subcommittee – The benefits of getting involved with HSMAI’s Revenue Management Initiative
Hospitality veteran Doug Kennedy sat down with us just prior to HSMAI’s second annual Revenue Management Strategy Conference in Los Angeles, prior to HITEC 2005. He not only played a part in planning what would be a successful conference for the second year in a row but also rolls out the welcome mat for others to get involved. Doug discusses the benefits of both the conference itself and joining in on the planning.

--- RESORT MARKETING FOCUS ---

Six Senses unveils The Earth Spa | A natural environment for Balancing Senses
Bangkok: After twelve months with skilled craftspeople creating one of the most unique spas in the world, the Earth Spa by Six Senses has opened in the Royal seaside town of Hua Hin, Thailand.

New 'LXR Luxury Resorts' Collection Formed to Feature 21 Distinguished Luxury Hotels, Resorts and Spas in U.S., Puerto Rico and the Caribbean
17 August 2005 | NEW YORK, Having finalized the acquisition of Wyndham International, Inc., affiliates of Blackstone Real Estate Advisors today announced the formation of LXR Luxury Resorts, an extraordinary new collection of luxury properties that will include some of the most treasured luxury hotels, resorts, spas, golf clubs and marinas in the U.S., Puerto Rico and the Caribbean.

Hilton Signs First Exclusive Golf & Spa Resort In South Korea
Seoul, Singapore - Hilton International and Emerson Pacific Inc. today signed an agreement for Hilton to manage its first Hilton Worldwide Resort in Korea, the Hilton Namhae Golf & Spa Resort.

Hard Rock Hotels and Intrawest Corporation Plan to Develop Hard Rock Hotels at Intrawest Resorts
ORLANDO, Fla. Hard Rock International, Inc. today announced that Lifestar Hotels LLC (its 50:50 joint venture with Sol Melia Hotels) has entered into a multi-site agreement with Intrawest Corporation to develop lifestyle Hard Rock Hotels at select Intrawest resorts.

--- HOTEL DIRECTOR OF SALES & MARKETING FOCUS ---

Cornell Quarterly Article Highlights Michelin Star Ratings
Ithaca , NY |A ground-breaking analysis of Michelin star-rated restaurants is the newest featured article from the Cornell Hotel and Restaurant Administration Quarterly. The article, “Behind the Stars: A Concise Typology of Michelin Restaurants in Europe,” presents an overview and analysis of the vaunted restaurant rating system. The article is available at no charge from The Center for Hospitality Research, publisher of the Cornell Quarterly.

Growth in Hotel Food and Beverage Revenues Lack the Same Kind of Sizzle Found in Room Revenues; Expense Controls Help F&B Profits Grow
11 July 2005 | Atlanta: While U.S. hotels have enjoyed a strong increase in room revenue during the current recovery period, growth in hotel food and beverage sales, while improving, lacked the same kind of sizzle, according to an recent study by a leading hospitality consultant. Fortunately, tight cost controls by management have enabled food and beverage profitability to keep pace with the profit growth of other operating departments.

Hotels Court Ratings From Secret Inspections | usatoday.com
22 August 2005 | Diamonds can also be a hotel's best friend. The Otesaga Resort Hotel in Cooperstown, winner of AAA's four-diamond rating for five straight years after a $40 million renovation, uses the appraisal's cachet to attract guests from thousands of miles away and keep business buzzing.

--- COLUMNS ---

Global Update: Who's where and doing what - August 2005 - by Benoit Gateau-Cumin - Heads Above The Rest
22 August 2005 | Jean-Jacques Pergant has been named Co-President of the newly created LXR Luxury Resorts formed by Blackstone Real Estate Advisors following their acquisition of Wyndham International. The group combines the top eleven Wyndham properties (mostly luxury resorts including El Conquistador and the Boulders) with the former Boca Resorts and New York's Rhiga Royal.

The Gratuity Revolution | By John R. Hendrie
22 August 2005 | A topic of great discussion recently has been the New York Times extraordinary presentation on the “OP ED” page, 8/10/05, of Steven A. Shaw’s thought piece, “Tipped Off”, focusing upon renown Chef, Thomas Keller, who plans to change the gratuity practice at his restaurant, Per Se, to a flat service charge. This is a decidedly European concept, considered by many US hospitality businesses and then dismissed out of hand.

Great Expectations! How Well Do You Track Reality? | By Gene Ference | HVS International
4 August 2005 | Webster's defines expectation as "anticipation," or "a thing looked forward to." We all have them! Some of us expect to become millionaires, others expect to lead a wholesome, healthy life, while others simply expect to go to work each day, get paid, be reasonably happy and lead a "normal" life. In the hospitality industry, expectations mean a great deal.

> Top


National Events & News

HSMAI, World Leading Educational Resource, Launches ‘Asia Connect’ One-day Conference for Hospitality Industry Sales & Marketing
MCLEAN, VA | The Hospitality Sales & Marketing Association International (HSMAI), the world’s leading association providing educational resources to the travel, tourism and hospitality industries, is taking its very successful strategy conferences on the road to Asia and is launching Asia Connect, its inaugural conference for the Asia Pacific Region, on October 19, 2005 at the Grand Copthorne Waterfront Hotel in Singapore.

HSMAI’s Revenue Management SIG Makes Huge Strides In Start-up Year
MCLEAN, VA | In just one year since launching its Revenue Management Special Interest Group (SIG), the Hospitality Sales and Marketing Association International (HSMAI) reports significant accomplishments, from hosting Strategy Conferences with impressive turnouts to a variety of education and training initiatives.

Fresh Topics, 13 New Speakers, Enhanced Event Schedule Highlight HSMAI's Affordable Meetings® National
MCLEAN, VA | A superior educational program targeting hot technologies, time management, leadership strategies, and other topics relevant to today’s meeting planners, along with presentations by 13 new speakers, distinguish the 16th annual Hospitality Sales & Marketing Association International’s (HSMAI) Affordable Meetings® National show, set for Sept. 7 – 8, 2005 at the Washington Convention Center in Washington, D.C.

--- FEATURED EVENT ---

HSMAI’s Affordable Meetings® National 2005
7 - 8 September 2005
Washington, DC

HSMAI's Affordable Meetings® is a unique, FREE trade show and conference for cost-conscious meeting planners, which takes place annually in three locations across the country.

HSMAI Foundation Golf Tournament
9 September 2005
Leesburg, VA

Those are some of the prizes participants can win in the the 2005 HSMAI Foundation Golf Tournament. The tournament, held in conjunction with HSMAI's Affordable Meetings National, also gives players a chance to network with Affordable Meetings exhibitors and meetings planners, and benefit the HSMAI Foundation scholarship fund. The tournament will be held at Goose Creek Golf Club in Leesburg, VA.

HSMAI/NYU Industry Strategy Conference
15 September 2005
New York, NY


Presented in conjunction with HSMAI and the Preston Robert Tisch Center for Hospitality, Tourism and Sports Management at New York University, the next Industry Strategy Conference will deliver an interactive series of intensive sessions and networking opportunities that clearly address today’s trends and issues in hospitality marketing.

ASIAConnect 2005| by HSMAI
19 October 2005
Singapore, Singapore


The Hospitality Sales & Marketing Association International (HSMAI), the world’s leading association providing educational resources to the travel, tourism and hospitality industries, is taking its very successful strategy conferences on the road to Asia and is launching Asia Connect, its inaugural conference for the Asia Pacific Region, on October 19, 2005 at the Grand Copthorne Waterfront Hotel in Singapore.

All HSMAI Events

Upcoming Industry Events

--- FEATURED HSMAI UNIVERSITY PROGRAM ---

The Fundamentals of Revenue Management | Effective Yield Management For Enhancing Profits
21 September 2005
8 November 2005
6 December 2005
Various Locations in USA

The critical tools for optimizing top and bottom line success | The increasing importance of revenue management in the strategic positioning of a hotel dictates that those involved in the process have a thorough understanding of the basic components, tools and methods necessary for implementing a successful program.

All HSMAI University Programs & Courses

> Top


Marketing Tips
Conquer Customer Doubt
by Kevin Nunley
www.drnunley.com (888) 429-6203

The biggest hurdle advertising has to jump is doubt. Most people take ads with a grain of salt. They generally don't believe everything you say and sometimes don't accept anything your ad claims.

Fortunately there are several ways to conquer customer doubt.

Include testimonials from satisfied customers. Use comments that reflect the main benefits you give to customers. Yesterday we got a note from a client thanking us for "completing my sales letter so fast and writing so convincingly." That's just the kind of thing our customers want and you can bet his words will go on our site soon.

Get endorsements from other well known people in your industry. Customers will think if SHE thinks this is a good deal, it must be. You see the endorsement technique used well on a lot of sites selling ebooks and courses. Experts often give you an endorsement just for promoting their name in your materials.

Finally, provide proof that your product or service works as promised. Show the exact results several clients got. Some sites even display their bank statement or large checks they have received.

> Top


Email Tip of the Month
Copy Outlook Express Folders & Emails from One Computer to Another
by Heinz Tschabitscher
www.email.about.com

If you want to copy your Outlook Express folders and emails from one computer to another, doing it by hand works fine. You can even manage casual backups this way.

The right thing to do are regular, scheduled backups, however. Not only will you possibly forget about them sooner or later (at least I do), the manual process is far too cumbersome for something that should happen every day.

Fortunately, the Outlook Express mail files backup process can be automated with the help of a short batch file and the Windows task scheduler.

To back up your Outlook Express mail files automatically:

  • Download oebackup.bat.
    • Click on the link with the right mouse button.
    • Select Save Target As... or Save Link Target As... from the menu.
  • Open the downloaded file in Notepad.
  • Customize it for your needs.
  • You can move oebackup.bat to any folder, but I recommend either your My Documents folder or a subfolder.
  • Open Scheduled Tasks in your Windows Settings.
  • Double-click Add Scheduled Task.
  • Click Next.
  • Click Browse....
  • Find and select oebackup.bat.
  • Click Open.
  • Select a scheduling option under Perform This Task.
  • Click Next.
  • Click Finish.

The oebackup.bat script copies only files that have changed since the last backup. If you use the %date% directory trick, you may have to combine files from several directories to get a complete copy of your Outlook Express store folder.

Apart from this, restoring from this automated backup works just like recovering from a manual backup.

> Top

 

N E X T   M O N T H
"Topic TBA"
October 18, 2005
Wyndham BelAge

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