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Luncheon Program
Date: July 17, 2006 Topic: Revenue Management Speaker: Panel Discussion Location: Westin Bonaventure L.A's Largest Mixer IX Date: July 26, 2007 Location: Shrine Auditorium Luncheon Program Date: August 21, 2007 Topic: TBA Speaker: TBA Location: Hilton Universal 
Tuesday - July 17, 2007 
Revenue Management Panel DiscussionL.A.'s Largest Mixer IXHSMAI Los Angeles invites you to join 30 Los Angeles County chambers and business organizations plus hundreds of exhibitors for the ultimate business networking event! Mix and mingle with business people representing hundreds of industries and companies in and around Los Angeles County. L.A.'s Largest Mixer IX is a great opportunity to reach small to large companies, meet new clients and learn how the different chambers of commerce and business organizations can make your business grow.
Christi Evans
Hollywood Roosevelt Melissa Olsen Hard Rock Hotel San Diego  Kelly Foy How did you hear about HSMAI? Why did you join HSMAI? Job duties: Elite Meetings came about because I was always getting asked what was the best hotel in this city or that for a particular type of meeting. I saw the need for a source to fill the gap and Elite Meetings fills that gap. Our Board of Directors include high end hotels and industry veterans from both the supply and buyers’ side. Other organization I'm involved in: Personally, I’m on the Board of Advisors for The First Tee. We mentor kids of all backgrounds through golf. Right now that’s all I have time for! Tell us about your immediate family: Awards: Other comments: 
FEATURED ARTICLE  Design:
It’s What Consumers Crave Everywhere | By Karen Weiner
EscaleraThis season, current trends are all but impossible to survey without mentioning design. From food, to retailing, to travel, one question seems urgent: Design with what objective? Function? Comfort? Social responsibility? Aesthetics? Certainly, design can be, and quite often is, about all of these notions. More and more, design is seen as encompassing emotion. Design, says Jean Marie Massaud, recipient of the Createur d’Anné of the 2007 Paris Salon du Meuble, is about “feeling alive.” View Article | Print Article | Send to a Friend ECONOMIC INSIGHTS  Harris
Interactive: Just Over Half of U.S. Adults Plan to Take a Summer Vacation
This Year10 July 2007 | ROCHESTER, N.Y. | As we enter the early stages of this year’s summer vacation period, just over half (54%) of U.S. adults have taken or plan to take a summer vacation is year. The older generation, Matures (those aged 62 and older), are least likely to take a vacation, especially when compared to Baby Boomers (those 43 to 61). Four in ten Matures (42%) will not take a vacation this summer versus 34 percent of Baby Boomers. View Article | Print Article | Send to a Friend Senate
Commerce Committee Passes “Travel Promotion Act Of 2007” | TIA
Reports11 July 2007 | WASHINGTON, DC | After months of intensive discussions, the U.S. Senate Committee on Commerce, Science and Transportation today approved S. View Article | Print Article | Send to a Friend Weekly
U.S. Lodging Performance 07/01/07 - 07/07/07 | Smith Travel
Research12 July 2007 | Smith Travel Research (STR) is the recognized leader in providing accurate, actionable information and analysis to the lodging industry. Since 1985, the company has served the industry operating on the key principals of integrity, confidentiality and customer service. STR provides timely information and analysis to all major North American hotel chains and a growing number of chains in Europe and Asia. View Article | Print Article | Send to a Friend Global
Hotel Review | May 2007 | STR & The Bench27 June 2007 | Smith Travel Research (STR) is the recognized leader in providing accurate, actionable information and analysis to the lodging industry. Since 1985, the company has served the industry operating on the key principals of integrity, confidentiality and customer service. STR provides timely information and analysis to all major North American hotel chains and a growing number of chains in Europe and Asia. View Article | Print Article | Send to a Friend UNWTO
Invites Private Sector Input To Davos Tourism & Climate Change
Summit11 July 2007 | Sydney | The World Tourism Organization said here today that the private sector will play a key role in shaping the global response to Climate Change and encouraged tourism industry participation in a stakeholders Conference to be held in Davos Switzerland between 1 - 3 of October this year. View Article | Print Article | Send to a Friend Strong
World Tourism Growth In 2007 | UNWTO2 July 2007 | Madrid | The year 2007 has started on a higher than expected note for global tourism. From January through April, international tourist arrivals worldwide rose by over 6% to 252 million, representing an additional 15 million arrivals as against the same period in 2006, according to the latest UNWTO World Tourism Barometer. View Article | Print Article | Send to a Friend  HOTEL HIGHLIGHTS & OPENINGS NYLO
Hotels Names Director Of Sales And Marketing For Its New Loft-style Living
Concept12 July 2007 | DALLAS, Texas | NYLO Hotels, creator of a new class of hotels in the lodging category of lifestyle hotels with loft accommodations, announced the appointment of Elaine Gamer as Director of Sales and Marketing for its inaugural property situated in the heart of Plano's thriving Legacy community. View Article | Print Article | Send to a Friend Starwood
Capital Acquires 11 Larkspur Landing Hotels12 July 2007 | LARKSPUR, Calif. | Larkspur Hospitality Development and Management Company, LLC, an affiliate of Larkspur Hotels and Restaurants, announced today that a Starwood Capital Group Global, LLC controlled affiliate has acquired its 11 Larkspur Landing extended stay hotels. Terms of the transaction were not disclosed. The hotels consist of 1,279 guest rooms and stretch from California's Silicon Valley through the Pacific Northwest. View Article | Print Article | Send to a Friend Kimpton
announces two new hotels in New York12 July 2007 | SAN FRANCISCO | Kimpton Hotels & Restaurants has announced that it will double its presence in New York with two newly developed boutique/lifestyle hotels in Manhattan, which are scheduled to open in 2008 and 2009. This expansion in New York is part of a strategic objective to become a dominant player in the Manhattan boutique-hotel scene, which started for Kimpton with the opening of the 70 Park Avenue Hotel, followed by its Muse Hotel. View Article | Print Article | Send to a Friend Hip
hotel chains court the cost-conscious | usatoday.com9 July 2007 | HAWTHORNE, N.Y. — In a warehouse in a Westchester County industrial park north of Manhattan, Starwood's Aloft hotel chain, due to premiere in May 2008, is preparing for takeoff. Expect lobbies with high ceilings and exposed pipes, cool bars and Starbucks-style nooks for working on laptops. View Article | Send to a Friend Barry
Sternlicht's Starwood Capital Group Conceives Third Hotel Brand; Baccarat
Hotels and Resorts Joins Crillon and 1 Hotels & Resorts5 July 2007 | GREENWICH, Conn. | Starwood Capital Group, an international real estate investment and development firm led by Barry Sternlicht, announced today the creation of Baccarat Hotels and Resorts, a five-star luxury hotel brand inspired by Baccarat's global iconic status. Starwood Capital Group's controlled affiliate owns 86% of the shares of the Baccarat company. View Article | Print Article | Send to a Friend   Presented in a half-day format on the Tuesday preceding HSMAI's Affordable Meetings National in Washington, DC, this conference allows hotel sales staff an additional component of targeted, educational programming. Click Here for more information! FEATURED REPORT  Global Hotel
Review | May 2007 | STR & The BenchSmith Travel Research (STR) is the recognized leader in providing accurate, actionable information and analysis to the lodging industry. Since 1985, the company has served the industry operating on the key principals of integrity, confidentiality and customer service. STR provides timely information and analysis to all major North American hotel chains and a growing number of chains in Europe and Asia. Individual hotels, management companies, appraisers, consultants, lenders and other lodging industry analysts also rely on STR data for the accuracy they require.
 BUSINESS/MEETINGS [MULTIMEDIA] HITEC
2007 | Interview With Greg Pesik, President & CEO of Passkey |
Discusses Passkey's New Smart Alerts™10 July 2007 | Passkey, the worldwide leader in online group reservations, recently announced it has launched Smart Alerts™, the world’s first event alert system. Smart Alerts is an innovative system that automatically delivers vital event information via email to Passkey users at critical event milestones. View Article | Print Article | Send to a Friend Exhibitors
Praise Hsmai’s Affordable Meetings® West For Lead Generation &
Impressive Attendance9 July 2007 | MCLEAN, VA | Eager to hone their skills from the unparalleled education delivered in five intensive workshops and 15 seminars presented over two days, meeting planner attendance at the 11th Hospitality Sales & Marketing Association International (HSMAI) Affordable Meetings West® exceeded last year’s count with 667 attendees. View Article | Print Article | Send to a Friend Top 10
Group Events | June 2007 - North America & Selected
Markets4 July 2007 | Square Footage Meeting Space Occupied, Square Footage Catered, Estimated Number of Attendees. Data derived from reader board reports covering hotels in 59 metropolitan areas across 39 states and provinces. Total number of events surveyed for time period: 42,261* View Article | Print Article | Send to a Friend INTERNATIONAL Indian
Hotels Show Strength In Numbers | Deloitte Reports11 July 2007 | Spreading over 3m square kilometres, India rises in the snowy peaks of Kashmir in the north, and falls to the tropical shores of Kerala’s southern tip. In the west the barren rocky deserts of Rajasthan provide an arid, hostile environment, while in Bengal to the east lush jungles create a haven for wildlife. India’s size and diversity is matched by very few countries. View Article | Print Article | Send to a Friend London
Hotels Take Centre Stage On 'Busiest Weekend Of The Year' | Deloitte
Reports11 July 2007 | All eyes were on London last weekend, as the UK’s capital played host to a glittering showcase of global events. With iconic landmarks, world class facilities and a truly international feel, the city is ideally positioned for holding major events. View Article | Print Article | Send to a Friend Blackstone,
cornerstone of the hotel industry, reaches n° 1 position in MKG's ranking
of hotel groups6 July 2007 | Blackstone, the real estate investment fund, has just signed a takeover agreement for Hilton Hotels Corporation, totalling more than 2,800 properties and 480,000 rooms in the Hilton family of brands. View Article | Print Article | Send to a Friend Europe
Chain Hotels Market Review | May 2007 | TRI Hospitality
Consulting5 July 2007 | Chain hotels in Moscow reported the most dramatic leaps in rate and revpar during May, according to a survey of leading European cities by TRI Hospitality Consulting. Compared to May 2006, revpar in the Russian capital increased by a huge 45.1 per cent to reach Eu170.73. View Article | Print Article | Send to a Friend Travel
+ Leisure Names Top 100 Hotels11 July 2007 | Asian hotels have consistently received high marks, but this year, for the first time, an Indian property—Oberoi Udaivilas—has grabbed the No. 1 spot. The Udaipur property also tops our lists for best small hotel and best hotel in Asia. View Article | Send to a Friend Global
Update: Who's where and doing what - July 2007 - by Benoit Gateau-Cumin -
Heads Above The Rest11 July 2007 | Michael Shindler has founded Four Corners Advisors in Chicago. A well-known development specialist, he was most recently the Vice President Development and Asset Management for Las Vegas Sands. He also was the Senior Vice President, Acquisitions & Development, for Hyatt Development. In addition, he held the top development spot with RockResorts/Vail Resorts and Mandarin Oriental. View Article | Print Article | Send to a Friend Pan
Pacific Hotels and Resorts Geared For Growth As Part Of UOL
Group5 July 2007 | Singapore | Following the announcement by UOL Group Limited (UOLG) on the completion of the acquisition of Pan Pacific Hotels and Resorts Pte Ltd from Tokyu Corporation, Pan Pacific Hotels and Resorts is now fully assimilated into the hotel division of UOLG. View Article | Print Article | Send to a Friend FEATURED DOWNLOAD  Top 10 Group
Events | June 2007 - North America & Selected
MarketsSquare Footage Meeting Space Occupied, Square Footage Catered, Estimated Number of Attendees. Data derived from reader board reports covering hotels in 59 metropolitan areas across 39 states and provinces. Total number of events surveyed for time period: 42,261*
TRAVEL INTERNET MARKETING FOCUS [MULTIMEDIA] HITEC
2007 | Interview With Cindy Estis Green discussing new HSMAI Foundation
Report: The Travel Marketer’s Guide to Social Media and Social
Networking10 July 2007 | Working together to focus on emerging topics of importance to travel marketers, the Hospitality Sales & Marketing Association International (HSMAI) under the auspices of the HSMAI Foundation and the Travel Industry Association (TIA) have partnered to produce a comprehensive educational report titled: The Travel Marketer’s Guide to Social Media and Social Networking. View Article | Print Article | Send to a Friend Hitwise
Monthly Travel Category Report - June 200710 July 2007 | Traffic Distribution Analysis38.40% of all visits to the online 'Travel' industry went to the top 10 websites for the month of June, 2007. 48.00% went to the top 20 websites and 69.72% went to the top 100 websites. View Article | Print Article | Send to a Friend "What
Friends are For" - How Luxury Travelers Choose a Hotel in the Information
Age10 July 2007 | TORONTO, Canada, How do savvy, frequent travelers find the best hotel? They do their homework -- and lots of it, on average, checking eight different sources of information. They read top travel publications. They visit multiple web sites. They talk to travel agents. And before deciding, 82 per cent consult another tried-and-true resource: someone they know. View Article | Print Article | Send to a Friend Managing
Your Hotel’s Online Reputation Takes Time and a Real Commitment | By
Richard Walsh, Vice President, Lodging Interactive10 July 2007 | Social media websites and blogs have rapidly become an important part of any effective Internet marketing strategy. Why? Simply because these websites are where people are talking about your hotel and your services and there is no better advertising media than “word of mouth”. As the hotelier or director of marketing, your challenge is to know what the buzz is and adding your own buzz. View Article | Print Article | Send to a Friend InterContinental
Hotels Group in Second Life5 July 2007 | InterContinental Hotels Group (IHG) strives to stay abreast of trends in the marketplace as it continually looks to evolve the way it engages and serves its guests. IHG recognizes its responsibility to explore emerging media and stay ahead of the innovation curve and to understand what Second Life and other emerging platforms mean for its guests and its business. View Article | Print Article | Send to a Friend Are
the Best Days Behind Us…or Just Ahead? | By Neil Salerno10 July 2007 | Once upon a time, the hotel industry was much different than it is today. Gone are the days of random cold sales calls, bulging paper sales files, trips to the library for lead research, and front desks deluged with information calls with phones busy or ringing endlessly. It took forty years to see these changes. View Article | Print Article | Send to a Friend Small
Luxury Hotels of the World Launches Interactive Development
Website27 June 2007 | No summary available. View Article | Print Article | Send to a Friend REVENUE MANAGEMENT FOCUS [MULTIMEDIA] HITEC
2007 | Interview With Peter Starks | Discusses HSMAI University Revenue
Management Courses11 July 2007 | The Hospitality Sales & Marketing Association International (HSMAI) University is offering a rare opportunity to participate in two “one-of-a-kind” computer simulation experiences as part of its programming this year. The topics are Business Acumen for Business Results and Revenue Management for Business Results. View Article | Print Article | Send to a Friend Consumer
Behavior, Customer Centric Data Focus Of HSMAI Revenue Management Strategy
Conference6 July 2007 | MCLEAN, VA | From a keynote address on “demand modeling” to a series of hot topic breakout sessions, consumer behavior and a customer-centric approach to revenue management were recurring themes at the Hospitality Sales & Marketing Association International (HSMAI) Revenue Management Strategy Conference held last week in Orlando, FL. View Article | Print Article | Send to a Friend Cornell
Study Finds Consumers Are Concerned about Protection of Personal
Data3 July 2007 | Ithaca, NY | An exploratory study of 200 web-savvy respondents found that a majority are skeptical about how companies will use the personal data collected in the course of electronic transactions. The Cornell Hospitality Report, “Data-driven Ethics: Exploring Customer Privacy in the Information Era,” by Erica L. Wagner and Olga Kupriyanova proposes an ethics-based approach to protect those personal data. View Article | Print Article | Send to a Friend IDeaS
Wins HITEC Favorite Solutions Award3 July 2007 | MINNEAPOLIS | IDeaS, the leading provider of hospitality revenue optimization solutions and one of America's fastest growing technology companies, announced the IDeaS V5i(TM) Revenue Optimization Solution was awarded the HITEC Favorite Solutions Award at last week's Hospitality Industry Technology Exposition and Conference in Orlando. View Article | Print Article | Send to a Friend Rethinking
Revenue Management2 July 2007 | In recent years, the industry has seen increasing focus on revenue management as a core element of hotel management. Internal and external analysts have learnt to focus on RevPAR (room revenue per available room) and RGI (revenue generation index). Laudable as this is, RevPAR and RGI as goals in themselves ignore at least three issues. View Article | Print Article | Send to a Friend Online
Revealed Canada announces 6 regional Education Exchanges26 June 2007 | Toronto, On | The second annual Online Revealed Canada Conference, which was recently held in Toronto, offered two days of engaging speakers and workshops and provided the template for these unique one day educational forums. View Article | Print Article | Send to a Friend RESORT MARKETING FOCUS New
U.S. Timeshare Sales Top $10 Billion in 2006, According to Ernst &
Young Study12 June 2007 | (Washington) Timeshare sales climbed 16 percent during 2006 to $10 billion over 2005 sales of $8.6 billion, according to a study of the U.S. vacation ownership industry conducted by Ernst & Young, LLP and released today by the ARDA International Foundation (AIF). The survey of 625 timeshare resorts throughout the country shows robust growth over a five-year period, with sales up 81 percent and average resort size growth of 32 percent. View Article | Print Article | Send to a Friend Resort
Conference Set For April 16-18, 2008 In San Diego; Save The Date For 8th
Annual Event28 June 2007 | MCLEAN, VA | The resort industry will gather for its annual forum to discuss and explore issues unique to resort marketing and operations when the 8th annual Resort Conference takes place at the Hotel del Coronado in San Diego from April 16-18, 2008. This important industry event is sponsored by the Hospitality Sales & Marketing Association International (HSMAI) and The University of Denver’s School of Hotel, Restaurant & Tourism Management. View Article | Print Article | Send to a Friend Tennessee
Timeshare Industry Contributed $1.1 Billion in 2005 to Statewide Economy,
According to AIF Study by PricewaterhouseCoopers11 July 2007 | Washington, The Tennessee timeshare industry supported an estimated $1.1 billion of statewide economic output in 2005, according to a study conducted by PricewaterhouseCoopers and released today by the ARDA International Foundation (AIF), the research and educational arm of the American Resort Development Association (ARDA). View Article | Print Article | Send to a Friend Dolce
International Launches Resort Destinations Division10 July 2007 | MONTVALE, N.J., Dolce International, the global hospitality company renowned for operating exceptional meeting and conference facilities throughout North America and Europe, today announced the launch of Dolce Resort Destinations. View Article | Print Article | Send to a Friend HOTEL DIRECTOR OF SALES & MARKETING Your
raves and rants about guest loyalty programs | By Kitty Bean Yancey -
Hotel Hotsheet6 July 2007 | No summary available. View Article | Send to a Friend The
Eight Steps To Hotel Reservation Sales Success | By Doug
Kennedy6 July 2007 | Although having an effective hotel reservations sales training program is one key ingredient of a sales development action plan, other essential components will ensure that your hotel is actualizing the full potential of each and every transient reservations inquiry.Too often managers only implement the sale training component. View Article | Print Article | Send to a Friend Guidelines
to Promote a Positive Candidate Experience with Employee Assessments | By
James Houran5 July 2007 | It is not uncommon for applicants and incumbents alike to perceive employee assessments as adversarial exercises. Indeed, test results are traditionally used for the blanket de-selection of candidates. On the other hand, positive experiences with assessments occur when an employer uses feedback as constructive information to understand – and if the candidate is hired to build on – an individual’s strengths. View Article | Print Article | Send to a Friend Ironic
Consumption: Where Gen Y Meets Boomers | scenarioDNA28 June 2007 | “We’re faced with two compelling generations: One: The baby boomers who’ve lived through decades of excess and indulgence. Two: The Gen Y children of Gen X, who have been taught that they can do anything and don’t settle for mediocrity. Kind of Hubris meets Machiavelli. Why wouldn’t we expect a cross-generational collusion that diverts mass media?" --Marie Lena Tupot, partner, scenarioDNA View Article | Send to a Friend Hotels
tapping credit cards pre-stay | By Kitty Bean Yancey - Hotel
Hotsheet26 June 2007 | No summary available. View Article | Send to a Friend SALES & MARKETING FACULTY Review:
The Hong Kong Polytechnic University’s School of Hotel & Tourism
Management Hosted Forum on China Hotel Brand Development11 July 2007 | The Hong Kong Polytechnic University’s School of Hotel & Tourism Management (SHTM), the Shenzhen Tourism College of Jinan University and the China Tourist Hotel Association co-hosted the first International Forum on China Hotel Brand Development on 3-4 July 2007. The event allowed experts and academics to discuss the development of hotel brands in China, and to explore brand development strategies. View Article | Print Article | Send to a Friend Ecole
hôtelière de Lausanne and Swisscom’s Hospitality subsidiary sign
partnership agreement10 July 2007 | Lausanne | Ecole hôtelière de Lausanne (EHL) and Hospitality Services Plus, a Swisscom subsidiary, today announced the conclusion of a partnership agreement. Swisscom and EHL intend to jointly develop further knowledge in the hospitality area and to facilitate understanding of technology’s use among industry decision-makers. View Article | Print Article | Send to a Friend When
Recognised Researchers And Talented Leaders Talk About The Latest Hotel
Trends27 June 2007 | Lausanne | On 5 and 6 July, the campus of the Ecole hôtelière de Lausanne will be hosting a conference entitled “Hospitality & Leisure: Business Advances & Applied Research”. View Article | Print Article | Send to a Friend Winning
Cornell Hotel and Restaurant Administration Quarterly Article Provides
Hotel Brand Analysis26 June 2007 | Ithaca, NY | A groundbreaking analysis of the effect of brand affiliation on a hotel property’s value has been named the best article published in Volume 47 of the Cornell Hotel and Restaurant Administration Quarterly (CQ). Linda Canina, editor of the CQ, announced that “The Role of Brand Affiliation in Hotel Market Value,” by John W. View Article | Print Article | Send to a Friend Cornell
Roundtable: New Case Law May Mean Employee Terminations22 June 2007 | Ithaca, NY | A recent decision by the U.S. Supreme Court may have unintended results, according to participants in the 2007 Labor and Employment Law Roundtable co-sponsored by Cornell's Center for Hospitality Research, Cornell Law School, and Cornell School of Industrial and Labor Relations. The decision in Burlington Northern & Santa Fe Ry. v. White expanded the types of employer action that might give rise to an employee claim. View Article | Print Article | Send to a Friend COLUMNS Did
the Cruise Experience but Thanks, I’ll Take My Luxury Resort Any Day | By
David M. Brudney3 July 2007 | My brother has been after me for years to take my first cruise. He and my sister-in-law have taken 17 cruises, every one of them a fun-filled, entertaining experience. For more than three decades, friends, colleagues and even clients have raved about cruises and have been reassuring me repeatedly how much I would enjoy one. View Article | Print Article | Send to a Friend Hotel
lawyer - Paris Hilton gets out of jail and Blackstone buys Hilton for $26
billion. Everyone else is on the block. It's only a matter of time "until
there was one . . ." | By Jim Butler6 July 2007 | No summary available. View Article | Print Article | Send to a Friend How
Reliable Is Your Brand? | By J. Ragsdale Hendrie10 July 2007 | Reputations are easily made, and often lost just as quickly. This is ever so apparent in the Age of Information, where we all are bombarded by the minute and caught in that data web, you know, that “enfant terrible”, known as the Internet. View Article | Print Article | Send to a Friend Vantage
Hospitality Group Appoints New Director of Online Distribution
Development11 July 2007 | (Coral Springs, FL) Vantage Hospitality Group is pleased to announce the appointment of Mark Neppl as Director of Online Distribution Development. Neppl brings over 10 years of E-commerce expertise to Vantage Hospitality's national brand affiliation. View Article | Print Article | Send to a Friend Human
Resources, the domino effect | By Bert van Walbeek, The Winning
Edge3 July 2007 | Evil Erik doesn't understand the world anymore. Here he is, making the owner happy with food, wine and cigars but the staff hates him and is leaving one after the other .......... The problem is Evil Erik doesn't know the famous Chinese fable about Po Lo. Po Lo was proud of his knowledge of the management of horses. View Article | Print Article | Send to a Friend Dubai,
No Bubble And No Burst! | By NP Chandrashekhar, CHA, MHCIMA25 June 2007 | Great achievements come through Optimism! Setting targets is much easier than ensuring conformance. The Government of Dubai has been progressing in terms of development by setting its targets at optimum level all the time and also succeeding. Number of visitors to Dubai has been increasing over the past many years. Number of visitors in 1999 was around two million and has increased to 6.5 million in the year 2006. View Article | Print Article | Send to a Friend  FEATURED RSS FEED: HVS International | HVS Articles Library The 2007 Hotel Industry
Board SurveyIn our annual survey of board performance we analyzed the public documents of forty-one public lodging companies. Minimum Wage Increases
Necessitate Changing Scheduling PracticesIn order to protect profit margins, restaurant owners will be required to react to rising wage rates. Operators will be forced to examine their scheduling practices to ensure that increasingly costly labor hours are not wasted. Canadian
Occupancy, ADR, RevPAR - week ending July 7, 2007Week of July 1, 2007 to July 7, 2007 "The New Russian Hotel
Managers"Moscow is now a European market leader for hotel performance. What does the recent surge in hotel development in Russia mean for people doing the hiring? HVS Executive Search looked at the trends in staff composition and qualitative characteristics. Hotel
Values in India - Riding Cloud 9!The Indian juggernaut is on a roll and the industry is firmly poised on the rising curve of the trend cycle. Let\'s take a look at the impact on hotel values across key markets and analyze the potential of India as an investment destination. Canadian
Occupancy, ADR, RevPAR - week ending June 30, 2007Week of June 24, 2007 to June 30, 2007 Human
Resources: Remuneration and the Strength of the
IndustryChristopher Mumford\'s March 2007 article in Hotel Report Guide to UK Hotels. Promoting
Positive Test Taker Experiences with Employee
AssessmentsEmployee assessments are often perceived as adversarial exercises. However, positive experiences happen when employers use feedback as constructive information to understand – and if the candidate is hired to build on – an individual’s strengths. Canadian
Occupancy, ADR, RevPAR - week ending June 23, 2007Week of June 17, 2007 to June 23, 2007 Money for
nothing?Once viewed as a cushy number for retirement years, the role of non-executive director has become one of weighty influence and responsibility. HVS looks at how remuneration of non-executive directors at UK hotel companies has adjusted accordingly. More RSS
FeedsNEW ECONNECT RSS FEEDS NOW AVAILABLE!  Stay on top of what's
happening in your city and the industry. As an HSMAI member, you can now
customize your eConnect news and information to include daily news from
your choice of more than 40 city Business Journals. The HSMAI Foundation's
eConnect research and resource site now gives you the choice of adding
news feeds (via Real Simple Syndication, or RSS) that are updated
throughout the day from Business Journals as well as the top hospitality
industry and consumer publications. Just click here, log in to eConnect if
you aren't already, and choose from the list of available feeds. Click
here to learn more...
TIA,
HSMAI Partner To Produce Report: The Travel Marketer’s Guide To Social
Media & Social Networking
10 July 2007 | MCLEAN, VA | Working together to focus on emerging topics of importance to travel marketers, the Hospitality Sales & Marketing Association International (HSMAI) under the auspices of the HSMAI Foundation and the Travel Industry Association (TIA) have partnered to produce a comprehensive educational report titled: The Travel Marketer’s Guide to Social Media and Social Networking. View Article | Print Article | Send to a Friend Exhibitors
Praise Hsmai’s Affordable Meetings® West For Lead Generation &
Impressive Attendance9 July 2007 | MCLEAN, VA | Eager to hone their skills from the unparalleled education delivered in five intensive workshops and 15 seminars presented over two days, meeting planner attendance at the 11th Hospitality Sales & Marketing Association International (HSMAI) Affordable Meetings West® exceeded last year’s count with 667 attendees. View Article | Print Article | Send to a Friend Consumer
Behavior, Customer Centric Data Focus Of HSMAI Revenue Management Strategy
Conference6 July 2007 | MCLEAN, VA | From a keynote address on “demand modeling” to a series of hot topic breakout sessions, consumer behavior and a customer-centric approach to revenue management were recurring themes at the Hospitality Sales & Marketing Association International (HSMAI) Revenue Management Strategy Conference held last week in Orlando, FL. View Article | Print Article | Send to a Friend Resort
Conference Set For April 16-18, 2008 In San Diego; Save The Date For 8th
Annual Event28 June 2007 | MCLEAN, VA | The resort industry will gather for its annual forum to discuss and explore issues unique to resort marketing and operations when the 8th annual Resort Conference takes place at the Hotel del Coronado in San Diego from April 16-18, 2008. This important industry event is sponsored by the Hospitality Sales & Marketing Association International (HSMAI) and The University of Denver’s School of Hotel, Restaurant & Tourism Management. View Article | Print Article | Send to a Friend HSMAI’s
Affordable Meetings® National Set For Sept. 5-6, Washington, D.C.; New
General Session, Networking Opportunities Enhance Agenda19 June 2007 | MCLEAN, VA | The Hospitality Sales & Marketing Association International’s (HSMAI) Affordable Meetings® National show, taking place Sept. 5-6, 2007 at the Washington Convention Center in Washington, D.C., will be showcasing an enhanced agenda this year with the addition of two dynamic general sessions, two networking luncheons and a welcome reception, all designed to further enrich the experience for show attendees. View Article | Print Article | Send to a Friend Hotel
Sales Leadership Is Focus Of Debut Strategy Conference In Washington, D.C.
On Sept. 4, 200715 June 2007 | Innovations in sales leadership, e-commerce for sales and marketers, a “voice of the customer” panel discussion, and a special report on “Social Media and Travel” will highlight the first annual Hospitality Sales & Marketing Association International (HSMAI) Hotel Sales Strategy Conference in Washington, D.C. on Tuesday, Sept. 4, 2007. View Article | Print Article | Send to a Friend FEATURED EVENTS  HSMAI
Hotel Sales Strategy Conference 4 September 2007Washington, DC With content specifically tailored to hotel sales leadership, session topics at HSMAI's newest strategy conference will include innovations in sales leadership, e-commerce for the DOSM, a "voice of the customer" panel presentation by meeting and event planners representing a variety of sales markets, and the release of a new HSMAI Foundation special report with Travel Industry Association (TIA) on Social Media and Travel.  HSMAI’s
Affordable Meetings® National 2007 5 - 6 September 2007Washington, DC HSMAI's Affordable Meetings® is a unique, FREE trade show and conference for cost-conscious meeting planners, which takes place annually in three locations across the country.  HSMAI
Travel Internet Marketing Strategy Conference (at HEDNA) 6 December 2007Phoenix, AZ HSMAI’s Travel Internet Marketing Strategy Conference is a conference designed to bring leading industry experts together to discuss the hottest issues and trends in Internet marketing. HSMAI's Internet Marketing Strategy Conference will take place in conjunction with the annual HEDNA Conference. All HSMAI
EventsAll Upcoming
Industry EventsFEATURED HSMAI UNIVERSITY PROGRAMS  HSMAI University programs for 2007 are aligned with HSMAI's
Special Interest Groups to offer specialized content to support business
needs in revenue management, Internet marketing, hotel director of sales
& marketing and resort marketing. Every aspect of the content and
support material included in the HSMAI University program has been
specifically designed and developed for those involved in sales and
marketing, including an inventory of subject matter appropriate to
individuals with responsibilities ranging from entry-level to
advanced.HSMAI-U offers workshops and seminars in various cities, and "Webinars" incorporating 60-minute presentations conducted "live" via the web with audio conference linkage. UPCOMING HSMAI UNIVERSITY PROGRAMS How to Leverage the OTA (Expedia, Travelocity, Orbitz) Websites - Thursday, July 26 – 2:00-3:00 p.m. How to Find Sales Leads on the Internet - Thursday, August 2, 2:00-3:00 p.m. Series: Fresh Perspectives On Marketing and Branding: Looking In With New Lenses - July 19, 2007 - July 31, 2007 SPECIAL HSMAI UNIVERSITY PROGRAMS WITH PETER STARKS The seminars are "one-of-a-kind" computer simulation experiences for hospitality executives in sales and marketing, revenue management, and any executive with revenue responsibility. Space is limited in these programs and we expect to sell out soon, so please register today. Business Acumen for Business Results: - September 19, 20, and 21 Revenue Management For Business Results: - September 22 and 23 » Click Here to view a demonstration of this program «  HSMAI University Webinars are recorded and archived. To learn more and purchase archive copies, please click here.
One of the most powerful money-making ideas in today's techno economy is very simple. In our age when just about any job can be done by a machine, attention from a human being is becoming the one thing people will pay big money for. Think about it. Many firms answer your call with a voice mail system. The recording may offer you several options to answer your question. At no point are you given the chance to talk to a real person. Sure, this is cost effective, but wouldn't you be more likely to spend money if the company immediately put you in touch with a real person who could give you answers? One man built his video sales into $1 million per year simply by answering all email personally and calling customers whenever possible. When the task got too big, he hired a well-trained customer service staff to continue the hands-on personalized service. As the world gets even more automated with computers and the Internet, customers will pay more and more to get the help of a real person. Provide personalized service and watch your sales grow.
You like your email to be where your calendar is and your to-do list, too? Outlook is your calendar, and you do already access work email in it? You fancy getting your Gmail messages in it? Fortunately, setting up a Gmail account is easy in Outlook. Incoming messages can still be archived and accessed via the Gmail web interface, of course, and outgoing mail is automatically stored there as well. To set up access to a Gmail account in Outlook 2007:To have Gmail retrieve mail from an existing POP email account:
Using the Send/Receive toolbar item, you can immediately download new messages in your Gmail account to your Outlook Inbox. If Automatic Configuration of Your Gmail Account FailsIf Outlook was not able to configure your Gmail account automatically, you can still do it manually:
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